Position Summary
The Receptionist / Customer Service Representative is the welcoming voice and face of Bella. This person handles incoming calls and visitors, directs communication to the right people, and provides friendly, professional support that sets the tone for every customer's experience. The ideal candidate is warm, organized, and dependable, someone who enjoys helping people and keeping the front office running smoothly.
Key Responsibilities
Reception & Phones
Answer and route incoming calls, greet visitors, and serve as the friendly first point of contact for everyone who reaches out to Bella.
Customer Service
Assist customers with questions, requests, and concerns. Provide clear, courteous help and make sure every interaction reflects well on Bella.
Message & Inquiry Handling
Take accurate messages, capture lead and customer information, and route inquiries to the right team member for timely follow-up.
Scheduling Support
Help coordinate appointments and inspections, keeping calendars organized and customers informed.
Administrative Support
Handle general office tasks such as filing, data entry, mail, and keeping the front office organized and well-stocked.
CRM & Records
Log calls, contacts, and customer details accurately in HubSpot so nothing slips through and records stay current.
Team Support
Support the office, sales, and production teams with day-to-day tasks and communication as needed.
Qualifications
- Prior reception, customer service, or administrative experience (home services or construction a plus)
- Friendly, professional phone presence and strong communication skills
- Organized, detail-oriented, and able to multitask
- Comfortable with computers, email, and basic office software
- Dependable, punctual, and team-oriented
- Familiarity with CRM systems (HubSpot a plus)
What Success Looks Like
Every call answered and every visitor greeted warmly and professionally. Messages and inquiries routed accurately and promptly, an organized front office, and customers who feel valued from their very first contact with Bella.
Pay: $15.00 - $18.00 per hour
Benefits:
Work Location: In person
