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Manager, Patient Food Services

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Job Details

Full-time

Qualifications

Computer operation
Staff supervision
Guest relations
Team supervision
Budget control
Staff scheduling
High school diploma or GED
Meal preparation
Clinical information systems
Computer skills
Dietetics
Budget management in healthcare
Budget preparation
Kitchen staff scheduling
Managing food service teams
Staffing management
General management
Addressing dietary restrictions in food service

Full Job Description

This Patient Food Services Manager job posting is for a Full-time, Permanent position with Metz Culinary Management, with the role stationed at Children's Hospital of The King's Daughters. Seeking a strong customer service personality with experience in a healthcare setting. A strong culinary background is a plus! Average workday is Monday through Friday 7AM to 5PM. Works every 4th weekend.

GENERAL SUMMARY
- The Manager, Patient Services is responsible for supervising a variety of duties pertaining to the patient service and trayline delivery systems. Major responsibilities include the maintenance of proper staffing of diet office/trayline/Host/ess employees, maintenance of corrective action procedures and evaluations. The manager ensures that patient satisfaction scores are maintained or exceeded for current year; that proper service recovery procedures are in place as necessary; that food and physical safety and sanitation of the diet office and trayline areas is maintained; and that positive and professional working relationships are fostered both intra and interdepartmentally. Reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensures patient confidentiality; follows HIPAA guidelines.
  
  Observes compliance to established standards of practice; TJC, OSHA, State/Federal/County guidelines.
  
  Communicates effectively with patients, visitors and co-workers and subordinates.
  
  Ensures that proper service recovery procedures are followed whenever patient service staff interacts with others; smiling, making eye contact, announcing self and greeting guests and patients.
  
  Educates staff on diet principles and product knowledge.
  
  Ensures accuracy and diet compliance of patient menus on a paper menu system or computer menu system.
  
  Conducts audits and takes action appropriately pending results.
  
  Prepares necessary data for budget in area of responsibility.
  
  Writes and manages staff schedule appropriately; manages overtime and shortages.
  
  Orients and coordinates training of new patient service employees. Appropriately follows up with development and addresses skill level at appropriate intervals.
  
  Maintains or exceeds patient satisfaction scores for defined period.
  
  Reports concerns to Clinical Nutrition Manager or appropriate dietitian.
  
  Understands basic principles of therapeutic diets and/or acknowledges location of resources available when clarification of diet is needed.
  
  Suggests/implements new programs to increase patient satisfaction scores as necessary.
  
  Maintains proper HACCP and temperature and taste documentation as appropriate.
  
  Monitors and verifies changes in diet orders or prescriptions.
  
  Corrects menus for patients on specialized diet based on established guidelines and individualizes menus as needed.
  
  Maintains clean, neat and orderly diet office and trayline.
  
  Assists in conducting regular in-services as needed.
  
  Acts as liaison between nursing units and the Nutrition Services Department.
  
  Ensures that all hospital and departmental policies and procedures are followed including but not limited to infection control.
  
  Maintains personnel records and appropriately/timely counseling per attendance policy and procedure.
  
  Performs competencies on staff reporting to position.
  
  Demonstrates yearly competencies.
  
  Demonstrates creative thinking by suggesting alternative procedures to workflow or possible areas of improvement to general manager.
  
  Readily takes on additional tasks/duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - Registration as a CDM/CFPP certification required if not a Registered Dietitian or Dietetic Technician.
- Preferred Licenses and/or Certifications
  - ServSafe certification and menu planning software preferred.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - High School diploma equivalent required.
  - A minimum of three-five years’ patient services experience directly related to the duties specified in the healthcare environment is required.
  - Strong catering experience required.
- Required Knowledge, Skills and Abilities
  - Ability to navigate EMR system.
  - Ability to communicate effectively and clearly.
  - Ability to manage budget responsibilities effectively.
  - Must be able to follow and give written and verbal instructions.
  - Must have an extensive understanding of diet principles; and understand food preparation and cooking methods.
  - Must possess the ability to comprehend and guide others in understanding guest service principles as they relate to patient service and the flow of the operation.
  - Ability to supervise and train associates, to include organizing, prioritizing and scheduling work assignments is required.
  - Professional appearance must be always maintained.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements

Location: Childrens Hospital of The Kings Daughters · HOSP Food & Nutrition Services
Schedule: Full-Time, Days

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