Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift by managing front desk activities, conducting audits, and providing outstanding customer service to our guests. Your proactive approach will help maintain the safety, security, and smooth functioning of our hotel during nighttime hours, creating a welcoming environment for all visitors. This position offers an exciting opportunity for hospitality professionals who thrive in fast-paced settings and are passionate about guest relations.
Responsibilities
- Greet guests warmly upon arrival and departure, providing friendly and professional service throughout their stay
- Manage check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms
- Conduct nightly audits to reconcile accounts, verify reservations, and ensure accuracy of billing information
- Handle guest inquiries, requests, and complaints with a positive attitude, resolving issues promptly and effectively
- Monitor security cameras and perform routine safety checks to uphold hotel security protocols during overnight hours
- Prepare detailed shift reports, incident logs, and audit documentation to ensure accurate record-keeping
- Fold laundry at nighttime to assist morning staff
- Assist Breakfast team to maintain breakfast standards and quality
- Respond to emergency situations following hotel emergency procedures while maintaining calm and clear communication with guests and staff
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong knowledge of property management systems (PMS), especially OPERA or comparable platforms
- Excellent customer service skills with the ability to solve problems quickly and professionally
- Multilingual or bilingual abilities are highly desirable to enhance guest communication
- Familiarity with hotel emergency procedures, guest services, and night audit processes
- Exceptional phone etiquette and experience handling multi-line phone systems in a hospitality setting
- Ability to work independently during night shifts while maintaining high standards of hospitality and safety
- Prior experience with resort or hotel management is preferred but not required
Join us in delivering memorable guest experiences through dedicated service, operational excellence, and a vibrant team spirit. We value energetic professionals who are eager to contribute to a welcoming environment that makes every guest feel at home!
Pay: $14.00 - $15.00 per hour
Work Location: In person
