Agent Success & Tech Coordinator Keller Williams Gateway Realty, Nashua, NH
Job Type: Full-time, salaried, non-exempt.
Location: Nashua, NH office (20 Trafalgar Square), with occasional support to our Salem office.
Schedule: Core business hours, Monday to Friday, with some flexibility for agent events and trainings.
Job Summary
Keller Williams Gateway Realty is hiring an Agent Success & Tech Coordinator for our Nashua office. This is the front desk job that actually grows with you: part welcoming face, part go-to problem solver, part tech-savvy trainer.
You'll be the person 170+ agents count on to make onboarding smoother, tech less intimidating, and the office run like a well-oiled machine. This isn't an "answer phones and wait for something to happen" role. You'll have real ownership over onboarding, tech support, and invoicing processes that genuinely matter to agents' success.
What You'll Do
Be the Face (and Voice) of Our Office
- Greet agents, clients, and visitors with warmth and professionalism
- Own the phones, the inbox, and the day-to-day flow of the front desk
- Manage the drop box workflow for checks, paperwork, and keys
- Keep the office looking sharp: supplies stocked, common areas welcoming, conference rooms ready
- Handle invoice entry and billing for agents, and jump in as backup for our Finance Office when needed
Champion Our Agents' Success
- Be the friendly face new agents meet on day one, and their go-to resource as they get oriented
- Own onboarding logistics so every new agent feels set up for success from the start
- Help celebrate agent wins: new listings, closings, and milestones
- Help plan and coordinate office events and trainings agents actually look forward to
Be the Tech Go-To
- Help agents get comfortable and confident with KW Command, BrokerBot/SAGE, social media and other tools that make their business easier
- Be the first stop for "how do I" questions, and know when to loop in the Team Leader/Tech Coach for the tricky stuff
- Help build and maintain simple guides agents can turn to any time
- Get a front-row seat as we roll out new AI-powered workflows across the office
What You Bring
- A warm, can-do attitude. You genuinely like helping people and it shows
- Comfort picking up new software quickly, social media and patience to explain it simply to others
- Sharp organizational skills. You can juggle several things at once without dropping the ball
- Trustworthiness with confidential information (financial records, contracts, personal details)
- Experience in an admin, front desk, or customer service role; real estate experience is a bonus, not a requirement
- A self-starter mindset. You don't need someone standing over your shoulder
Why You'll Love It Here
- Three roles in one, all in a single day: never a dull moment, always something new to solve
- Real ownership over onboarding, tech support, and invoicing processes that matter
- Hands-on experience with AI-powered real estate tools (KW Command, BrokerBot/SAGE)
- A team that has your back. You'll work closely with leadership, not in isolation at a desk
- Room to grow as you build your skills and our office grows
Benefits: Paid Time Off: 10 Vacation Days & 5 Sick Days, Paid Holidays & Bonuses
If this sounds like the mix of people, tech, and purpose you've been looking for, we'd love to hear from you.
Pay: From $50,000.00 per year
Benefits:
Work Location: In person
