We are seeking a reliable, professional, and patient-focused Front Desk Receptionist to join our Auburn team. This role is essential to creating a positive first impression and ensuring smooth daily operations at the front desk. *Position is for our Auburn, AL location, however, ALL training is conducted at our Columbus, GA location*
The ideal candidate is organized, personable, and able to multitask efficiently in a fast-paced clinical setting.
Key Responsibilities
- Greet and check in/out patients in a friendly and professional manner
- Answer incoming calls promptly and assist patients with scheduling and questions
- Verify patient demographics and insurance information
- Collect co-pays, balances, and process payments accurately
- Maintain patient flow and communicate effectively with clinical staff
- Ensure accuracy of patient records in the EMR system (eClinicalWorks preferred)
- Uphold a high level of customer service and professionalism at all times
Qualifications
- Previous medical office or front desk experience preferred
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Comfortable using computers and EMR systems (eCW experience a plus)
- Dependable, punctual, and team-oriented
Expectations
- Maintain professionalism with patients and staff at all times
- Remain engaged and attentive during work hours (minimal personal phone use)
- Promptly answer incoming calls and assist patients efficiently
- Willingness to learn and adapt in a fast-paced environment
Hours
Mon-Thurs 8am-5pm
Friday 8am-1pm
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you have EMR experience, if so which one(s)?
- Are you willing to travel to Columbus GA to do 4-8 weeks of training? REQUIRED for the job
Work Location: In person
