Job Overview
We are seeking a dedicated and bilingual (Chinese-English) Optician/Front Office Specialist to join our dynamic optical practice. The ideal candidate will possess a strong background in optical services, customer care, and front desk operations, with the ability to communicate fluently in both Chinese and English.
Responsibilities
· Greet and check in patients in a friendly and professional manner.
· Schedule, confirm, and manage patient appointments.
· Answer incoming phone calls and respond to patient inquiries.
· Verify vision insurance eligibility and explain benefits to patients.
· Assist patients in selecting eyeglass frames and lenses based on prescriptions and lifestyle needs.
· Measure pupillary distance (PD) and ensure accurate eyewear fitting and adjustments.
· Process eyewear orders and coordinate with optical laboratories.
· Maintain accurate patient records and update electronic medical records (EMR).
· Collect payments, process insurance claims, and balance daily transactions.
· Assist with inventory management, stocking, and merchandising of frames and optical products.
· Ensure the reception and optical areas remain clean, organized, and welcoming.
· Collaborate with optometrists and team members to provide excellent patient care.
Requirements
- Bilingual in Chinese (required)
- Previous experience as an optician (2-5 years)
- Strong knowledge of ophthalmic lenses, frame fitting, and adjustments
Schedule
- Monday to Friday OR Tuesday to Saturday
- 8 hours per day
Join our team to make a meaningful difference in patients' vision health through expert care and exceptional service!
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Optician: 2 years (Preferred)
Language:
Work Location: In person
