Patient Service Representative at True North Torresdale Pediatrics located in Bensalem, PA 19020
Job Type: Part-time
Work Location: In person
Patient Service Representatives are part of the front office staff. They are responsible for all front desk and medical records and for performing customer services and administrative tasks to support the delivery of clinical services. This position will be part-time and will work three days per week.
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Answers phones and schedules appointments as needed
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Gathers and/or verifies demographic and insurance information and data entry of information into the EHR
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Verifies insurance coverage
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Enters clinical and other information into the Electronic Health Record (EHR) and other systems as required
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Collects fees/copays/deductibles
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Assists with completion of new intake paperwork.
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Checks faxes and distributes to the proper provider or administrator.
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Enhance work environment by demonstrating a positive and professional attitude with physicians, coworkers, patients and vendor representatives.
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Other duties as assigned by Front Office Supervisor and/or Clinical Manager
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Strives to provide excellent patient services both over the telephone and inperson.
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Displays understanding towards patients.
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Displays respect of policies pertaining to dress code; use of internet for business purposes only; limited use of cell phones while clocked in, unless for business purposes, for voice calls, texting and/or internet/social media surfing; parks in designated areas, respects clinic property.
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Good work awareness; uses downtime in a productive manner.
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Appropriately prioritizes work.
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Accepts responsibility for work area.
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Dependable
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Rarely tardy
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Stays within allotted break/lunch times, returns back to work early when needed.
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No “start up time” (i.e. not visiting, making coffee, checking personal email, etc.) after clocking in for the beginning of a shift.
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Display pleasant personality and be of good moral character.
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Good work attitude, friendly to coworkers, does not disrupt others with loud talk or music.
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Handles problems with professionalism.
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Displays initiative to learn new jobs and solve problems.
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Answers all telephone calls by third ring. Answers all calls with “This is (your name), how may I help you?”
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Limits personal calls to one per day.
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Has a sense of ownership, assists patients/visitors when needed rather than ignoring them.
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Picks up trash rather than ignoring it.
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Cleans up work area at the end of the shift, does not leave a mess for others.
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Helps coworkers when possible.
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Professional appearance
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High School Diploma, GED, Metropolitan Test, or equivalent
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1 year experience in Medical Office environment
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Demonstrates organizational skills for prioritizing daily work.
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Ability to work effectively under pressure.
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Demonstrates knowledge of medical and behavioral health insurance
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Basic computer skills for Windowsbased applications
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Detail oriented
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Ability to multitask
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Possess a body of knowledge specific to behavioral health and medical terminology
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Working knowledge of Microsoft Word with willingness to learn Microsoft Excel and other programs as needed, such as EHR
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Verbal and written communication skills appropriate for a professional environment
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Bensalem, PA 19020 (Required)
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Bensalem, PA 19020: Relocate before starting work (Required)
True North Pediatrics is a unique collection of local pediatric colleagues that have been serving our community for the past 30 years. We are not owned or managed by any big business or larger institutions. You will see familiar names within the True North Group and be cared for by the same exceptional providers. Working together as one group allows us to coordinate the highest quality pediatric care and expand our collective services to meet the needs of your family. While we remain focused on continuing to provide the highest quality and safest care, True North Pediatrics allows us to modernize our practices; focusing on ease of access, transparency in communication, expanded educational resources, expanded therapeutic options and enhanced family engagement to meet and exceed your expectations, while keeping your child’s care in our community. We are honored that you chose True North and promise to keep our long standing traditions of excellence at your service.
