This job description is an addendum to the Call Center Specialist job description.
Under the direct supervision of the Clinic Manager, the Lead Call Center Specialist takes a leadership role in the department, acting as a trainer, resource and mentor for other Call Center Specialists and staff.
GENERAL DUTIES
(This list may not include all of the duties assigned.)
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Demonstrates advanced skills in the use of the EMR; can teach EMR skills in all areas of practice.
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Provide back-up support for the call center team.
- Assist with the training and supervision of assigned call center staff.
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Works collaboratively with clinic staff on programs to improve patient outcomes.
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Assists in organizing and participating in quality improvement activities to improve systems/services.
- Evaluate situations that may lead to errors or miscommunication and know how to correctly intervene and report.
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Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
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Assist call center staff with issues, training, education, and mentoring.
The expected salary for this position is $23.00 - 30.00 per hour.
MINIMUM QUALIFICATIONS
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Two (2) years experience as a Call Center Specialist
DESIRED EXPERIENCE
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Familiarity with an electronic practice management (EMR) system.
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Bilingual (Spanish) preferred.
