Overview:
The Night Auditor is crucial for the hotel’s smooth operation during the overnight shift, from 11 PM to 7 AM. This role involves managing front desk operations, conducting nightly audits, and delivering exceptional customer service. The ideal candidate should have a strong background in hospitality management and excellent communication skills to enhance guest experiences.
Duties:
- Conduct nightly audits of financial transactions for accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere.
- Address guest inquiries and resolve issues during the night shift.
- Maintain accurate records of room availability and reservations.
- Provide information about hotel services, local attractions, and amenities to guests.
- Operate multi-line phone systems efficiently for prompt responses to calls.
- Collaborate with other departments for seamless guest services and satisfaction.
- Uphold high standards of hospitality and professionalism at all times.
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Skills:
- Strong background in hospitality management with experience in hotel or resort settings.
- Proficiency in night audit procedures and financial reporting.
- Excellent customer service skills with a focus on guest relations.
- Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are preferred.
- Familiarity with front desk operations and phone etiquette.
- Strong organizational skills with attention to detail in managing records and reports.
- Ability to work independently during overnight shifts while maintaining a proactive approach to guest needs.
- This position is ideal for individuals passionate about providing outstanding hospitality experiences and thriving in a dynamic environment.
Essential Job Functions:
- Represent Holiday Inn Express to the customer in a manner that promotes customer loyalty and provides exceptional service.
- Access all functions of a computer system following established procedures and standards.
- Answer the telephone with appropriate greetings and good manners.
- Foster positive guest relations in person and through phone calls.
- Maintain basic knowledge of room rates, types, locations, promotions, and walk-ins.
- Process guest check-ins efficiently using established procedures and verify registration cards for accurate information.
- Maintain open and concise communication with the front office supervisor/manager regarding all guests.
- Understand reservation codes, field inputs, and special trace information.
Abilities and Requirements:
- High school diploma.
- Strong interpersonal skills and a preference for working with people in a service environment.
- Reliability and consistent attendance.
- Experience with computer data entry.
- Ability to stand for extended periods.
- Focus on guests’ needs while maintaining a calm and courteous demeanor.
- Excellent problem-solving, decision-making, and clarity of thought.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Work Location: In person
