GENERAL JOB OVERVIEW
The Data Analyst is responsible for transforming company data into clear, actionable information that enables operating leaders to make timely and effective business decisions.
This position will collect, organize, analyze, and present information across the organization, including financial performance, customers, network and operational performance, sales, marketing, capital expenditures (CAPEX), operating expenses (OPEX), and other key business activities.
The successful candidate will develop forecasts, KPIs, metrics, dashboards, trend analyses, and exception reporting that allow leaders to quickly understand what is happening, why it is happening, and where action may be required.
A primary objective of this role is to allow operating leaders to focus on decision-making and execution rather than spending valuable time collecting, reconciling, and analyzing data.
DUTIES AND RESPONSIBILITIES
- Extract, consolidate, validate, and analyze data from financial, operational, customer, sales, marketing, network, and other business systems.
- Develop and maintain management dashboards, scorecards, KPIs, and recurring performance reports.
- Analyze financial performance, including revenue, gross margin, expenses, CAPEX, OPEX, budget performance, and variances.
- Develop forecasts and trend analyses to assist management with planning and decision-making.
- Analyze customer data, including additions, churn, retention, revenue, profitability, service performance, and other key metrics.
- Support Sales and Marketing with performance analysis, conversion metrics, customer trends, campaign effectiveness, and market opportunities.
- Support Operations with productivity, service delivery, customer experience, network performance, outage, installation, repair, and other operating metrics.
- Identify trends, exceptions, risks, opportunities, and performance gaps and proactively bring them to management’s attention.
- Translate large or complex datasets into concise, understandable conclusions and recommendations.
- Develop automated and repeatable reporting wherever practical, reducing manual data collection and spreadsheet manipulation.
- Work across departments to establish consistent definitions, data sources, and measurement methodologies.
- Assist with annual budgets, operating plans, business cases, capital planning, and financial forecasting, and compliance reporting.
- Perform ad hoc analysis to support management decisions and strategic initiatives.
- Continually improve dashboards and reporting based upon the needs of operating leaders.
- Maintain a high level of accuracy and validate information before distribution.
COMPETENCIES
The ideal candidate is:
- Curious – naturally asks why the numbers are changing.
- Proactive – identifies issues and opportunities rather than waiting to be asked.
- Business-minded – understands that analysis must ultimately support a decision or action.
- Technically capable – comfortable working with multiple systems and large datasets.
- Financially literate – understands the relationship between operating activity and financial performance.
- Clear and concise – can reduce complex information into a dashboard, chart, metric, or short explanation that management can quickly understand.
- Accountable – takes ownership of data accuracy, deadlines, and deliverables.
- Continuous-improvement oriented – constantly looks for ways to automate reporting and make information more useful.
REQUIRED EXPERIENCE AND EDUCATION
- Bachelor’s degree in Business Analytics, Data Analytics, Finance, Accounting, Economics, Information Systems, Mathematics, Statistics, or a related field; equivalent education and relevant experience will be considered.
- Approximately 3+ years of relevant professional experience in data analytics, financial analysis, business intelligence, operations analysis, or a related role.
- Strong analytical and problem-solving skills with demonstrated ability to turn data into actionable business information.
- Advanced proficiency with Microsoft Excel and data analysis tools.
- Experience with business intelligence and dashboard platforms such as Power BI, Tableau, Domo, or similar applications.
- Experience extracting and analyzing information from ERP, CRM, financial, operational, or customer management systems.
- Working knowledge of SQL Domo, and/or other data-querying and ETL tools is strongly preferred.
- Understanding of financial statements, budgeting, forecasting, revenue, CAPEX, OPEX, margins, and variance analysis.
- Strong attention to detail while maintaining the ability to recognize the larger business implications of the data.
- Ability to communicate analytical findings clearly to operating managers and executives.
- Ability to work independently, prioritize competing requests, and meet deadlines.
WORK ENVIRONMENT
This position operates primarily in a professional office environment and routinely uses computers, data systems, financial applications, and standard office equipment.
PHYSICAL DEMANDS
The physical demands described are representative of those required to successfully perform the essential functions of this position. The employee will regularly be required to sit, communicate, and operate computer and office equipment for extended periods.
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
