About Go Powertrain
Go Powertrain supplies engines, transmissions, and transfer cases to repair facilities nationwide. We stand behind what we sell with fast, disciplined warranty support. This role exists to keep claims moving, protect margins while keeping our customers happy, and keeping shops informed.
What You’ll Do
- Review and adjudicate mechanical warranty claims for powertrain components
- Work directly with repair facilities to validate diagnostics, labor, and parts pricing
- Approve or deny claims within authority and warranty guidelines
- Provide clear, professional explanations to shops and customers
- Document all claim activity accurately in internal systems
- Manage a daily queue of pending claims and follow up to resolution
- Apply warranty policy consistently and flag non-warrantable conditions
- Collaborate with internal teams to resolve issues and reduce repeat claims
What We’re Looking For
Required:
- 3+ years of automotive mechanical, diagnostics, service writing, or parts experience
- Strong understanding of automotive systems, repair procedures, labor guides, and parts pricing
- Professional verbal and written communication skills
- Comfortable negotiating with repair facilities
- Strong time management in a high-volume environment
- Proficient with computers, typing, and warranty/CRM systems
- Solutions-oriented with strong attention to detail
Preferred:
- Warranty or claims experience (OEM or aftermarket)
- ASE certifications
- Powertrain or drivability background
- Experience reviewing repair orders, teardown photos, or failed components
Why This Role Works
- No weekends
- Stable weekday schedule
- Clear expectations and defined authority
- Team environment with growth potential
Bottom Line
This role is for someone who understands how shops operate and how warranty decisions impact the business. If you can balance customer service with firm, fair claim control and document your decisions clearly we want to hear from you.
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Work Location: In person
