Why Back of the House Inc. – Super Duper Burgers?
Back of the House connects experienced hospitality leaders with a distinct family of restaurant brands, each with its own identity, standards, and culture. Rather than placing leaders into a single mold, we focus on aligning talent with environments where they can thrive, grow, and make a meaningful impact.
Our fast-casual family of brands includes some of Northern California’s most recognizable and well-loved concepts, Super Duper Burgers, Uno Dos Tacos, The Bird, and After Work Bar. Each brand operates with its own personality and loyal following, united by a shared commitment to food quality, hospitality, and operational excellence.
Joining Back of the House means becoming part of a broader network of restaurants that value strong operators, thoughtful leadership, and long-term development. Our approach is relationship driven. We take time to understand our leaders’ strengths, experience, and career goals, then connect them with brands and teams where those qualities are most valued.
We believe great fast-casual restaurants are built by hands-on leaders who take ownership, set the tone for their teams, and consistently raise the bar. Leaders across our portfolio are supported through shared resources, training, and coaching, while still maintaining the autonomy and identity of the restaurant they lead.
If you are looking for more than a single role and instead want access to a family of respected fast-casual brands with room to grow, Back of the House offers a pathway designed around people, potential, and long-term fit.
Our Fast-Casual portfolio includes:
Super Duper Burgers, Uno Dos Tacos, The Bird, and After Work Bar
Position Objective
The Senior General Manager is responsible for leading the overall performance of a high-volume restaurant by driving operational excellence, financial results, team development, and an exceptional guest experience. This role serves as the primary leader of the restaurant, accountable for building a strong culture, developing future leaders, and ensuring consistent execution of company standards.
The ideal candidate is a hands-on, people-first leader who thrives in fast-paced environments, develops high-performing management teams, and approaches the business with an ownership mindset. They lead from the front, inspire accountability, and create a positive, engaging workplace that delivers outstanding results for both guests and team members.
Position Accountabilities
To ensure operational excellence in your own restaurant while supporting another location by mentoring a General Manager or Manager in Charge (MIC).
Leadership & People Development
- Manage and lead with passion, drive, and awareness.
- Exude positive energy, set the pace, and motivate the restaurant staff.
- Ensure proper training and development of new managers.
- Help new managers understand and embrace the Super Duper Brand Essence and culture.
- Provide guidance to develop new managers’ leadership qualities.
- Support GM or MIC in achieving independence in managing their restaurant within six months.
Operational Support
- Provide support in covering restaurant shifts according to operational needs.
- Assist GM or MIC in fulfilling their responsibilities and resolving staffing or operational issues.
- Act as liaison between GM/MIC and District Manager to ensure smooth communication.
- Support GM or MIC in achieving expected financial results.
- Participate in new restaurant openings as GM or Training GM when needed.
Financial
- Help ensure restaurants meet or exceed sales and profitability goals.
- Ensure ordering and par levels are accurately set based on sales projections.
- Assist in staffing to align with projections and business trends.
- Collaborate with GMs or MICs to review and understand financial results and implement improvement plans.
Risk Management
- Monitor and enforce compliance with health, safety, and labor regulations.
- Support GM or MIC in addressing safety incidents and ensuring proper documentation.
- Conduct regular operational checks to maintain cleanliness, food safety, and equipment standards.
- Promote secure handling of cash, data, and sensitive information following company policies.
Key Responsibilities (in addition to Position Accountabilities)
- Lead with presence and professionalism on the floor
- Maintain elevated service, food, and cleanliness standards
- Hire, train, and develop managers and hourly team members
- Oversee scheduling, payroll accuracy, and administrative duties
- Review performance metrics and drive continuous improvement
- Partner with Human Resources on employee relations and compliance matters
Experience
- 5+ years of restaurant management experience, with at least 2 years in a General Manager, Senior General Manager, or equivalent leadership role within a fast-casual, QSR, or high-volume restaurant environment.
- Demonstrated success leading large teams and developing managers, shift leaders, and hourly employees.
- Strong understanding of hospitality-driven service, operational excellence, and guest experience standards.
- Experience managing high-volume operations, including peak service periods, labor planning, and sales-driving initiatives.
- Proven ability to coach, mentor, and develop leaders while building a culture of accountability and engagement.
- Working knowledge of labor management, food safety, sanitation, and employment compliance requirements.
- Experience managing restaurant financial performance, including labor costs, controllable expenses, and profit and loss statements.
- Strong organizational, communication, and problem-solving skills with the ability to adapt in a fast-paced environment.
Company Perks
- Competitive Salary/Pay aligned with role and experience.
- 401 (k)GO
- We cover 100% of Health Insurance & Dental for this position
- Dining Privileges at 9 of San Francisco's Best Restaurants
- $1,000 Manager Referral Bonus (Applies to all 15 Restaurants in the group!)
- Employee Portal with access to digital pay-stubs, W2, and your insurance information
- Group gym membership rates
- Transportation and Commuter Benefits
- Paid Vacation
- Dedicated Career Development
Certifications
- Manager Food safety and RBS certification are required
- If not currently certified, employees must complete certifications within 30 days of hire
- Harassment Prevention Training
Employment Classification
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
