JOB
Metro Transit’s Bus Operations Division is offering a Career Service (CS) opportunity as a Transit Chief of Operations for the Transit Control Center (TCC). The Transit Control Center Chief provides real-time daily management and oversight of the daily TCC operations, and the transit services provided by Metro. The TCC Chief supervises and manages the performance of First-line Supervisors who remotely monitor and direct fixed-route bus operations. This role also coordinates responses to transit service operational events and incidents, and ensures system-wide internal and external information distribution about transit operational status, incidents, and events. This high-profile position requires the ability to coordinate efficiently with internal and external partners and make real-time decisions to support all aspects of Metro Transit operations. This includes assuming command and direction during critical and emergency situations and providing policy direction.The TCC Chief is a valuable resource to employees at the worksite, and the nature of the position requires candidates to demonstrate decisiveness, leadership skills, the ability to work collaboratively with union leaders and other professionals and demonstrated skill in creating a work environment that models customer service and respect. Ideal candidates will demonstrate excellent communication skills to be able to represent all levels of the Agency on internal, external, and cross-organizational initiatives, task forces, and projects, either in a participatory or lead role. Learn how Metro connects you with what matters.Who may apply: We are accepting applications from internal and external candidates. Position Info: This recruitment will be used to fill one (1) Career Service position and the recruitment may also be used to create an eligibility pool to fill future vacancies that may occur for the Transit Chief-Operations classification within the Transit Control Center over the next twelve months from the establishment of the pool, at the discretion of the hiring authority.
EXAMPLE OF DUTIES
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the TCC Chief, you will also: Supervise and direct the work of Transit Control Center staff, exhibiting positive leadership and role modeling. Indirectly supervise all transit operating personnel when responding to or making and implementing decisions regarding transit service.Oversee the daily operation of the control center, assuming command and direction, both on and off the radio, during emergencies and critical situations.Make real-time decisions to support transit service in emergency situations, particularly adverse weather and creatively solve transit operational difficulties as they arise.Schedule staff to ensure all assignments are covered and staffing levels are appropriate to the workload. Assign work schedules to relief coordinators.Actively support and drive staff development utilizing county resources and tailoring your efforts to their strengths and areas of potential growth.Plan and schedule coordinator training and orientation programs. Monitor and evaluate trainee progress and certify qualification upon training completion. Maintain training records.Be part of a rotating 24/7 on-call duty shared by all chiefs working in the Transit Control Center.Handle all personnel issues of assigned staff including employee support, performance monitoring and evaluation, investigations, and appropriate progressive discipline up to and including suspension and termination. Review the work of each assigned coordinator to ensure qualitative and quantitative standards are met.Interpret and apply King County and Metro Transit policy and procedures.Conduct grievance hearings and make decisions regarding the resolution of grievances.Investigate, research, or direct the research and resolution of operator/customer/employee complaints/suggestions, service reports, scheduling data, etc.Work with others collaboratively to anticipate, identify and implement opportunities for efficiencies and business process improvements.Serve as a professional representative or liaison of the Transit Control Center, the Bus Operations Division, or King County Metro Transit with senior management, other public agencies, private contractors, the public, and other internal and external transit partners, customers, and stakeholders.Assist in the preparation and administration of the Transit Control Center budget and project budgets.Participate on and/or lead committees, projects, and work processes, as assigned.Address specific employee performance deficiencies: counsel, direct, assist the employee in problem-solving the deficiencies, establish and communicate performance expectations.Act as Superintendent of the Transit Control Center, when assigned.Perform other related job duties.
SUPPLEMENTAL INFORMATION
Job StructureThis position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. The selected candidate’s work base will be the Transit Control Center (1263 6th Avenue South, Seattle, WA). We anticipate this SDA position to initially work the day shift (typically starting at 8 or 9 AM, Monday through Friday), although Chiefs may be assigned to work on various shifts including weekends, and days off may vary. This position also has on-call responsibilities which may require remaining available for work 24 hours per day during scheduled on-call rotational assignments. The nature of this work may require Transit Chiefs to report for extended duty during adverse weather events and other emergencies or events.Application and Selection ProcessThe following forms and materials are required: Submit an updated online employment application through www.kingcounty.gov/jobs, which includes ALL relevant work history going back at least 10 years or more (if necessary), accurate dates of employment, detailed job duties, and reasons for leaving explained clearly.Respond to all supplemental questionsAttach a cover letter. Your cover letter must describe how your skills and experience apply to the duties of this position.Note: Candidates are encouraged to translate life experiences to show how they meet the required experience, knowledge, education, and skills. Only the first two pages of your cover letter will be considered, and additional attachments will not be reviewed.Applicants meeting qualifications will be screened based on clarity, completeness, and content of application materials. The employment history detailed in your application MUST validate and support your responses to the supplemental questions and cover letter. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates may be invited to complete skills testing and participate in interviews. Please note that final decisions may consider your overall interview results and your application materials. Start dates will be determined after successful record reviews are completed, and dependent on the business needs of Metro. Applications without the following required materials may not be considered for this position: King County ApplicationResponses to Supplemental QuestionsCover Letter For guidance on how to complete these required materials, be sure to visit the Career Support Services website for tips and examples on how to make your application materials more competitive for King County recruitments. Applicants who are unable to apply online should follow the instructions at Application FAQ’s- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627.Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.Union Membership: PROTEC17: Professional and Technical Employees, Local 17 -- Transit ChiefsClass Code: 8730200 TRANSIT CHIEF – OPERATIONSQuestions about this recruitment? Contact Emily Clark (she/her), Talent Advisor:
[email protected]