Client Care Coordinator
Position Overview: Balanced Wellness is seeking a Client Care Coordinator. The Client Care Coordinator is the most important role at Balanced Wellness and ensures that clients are appropriately referred to the best fitting mental health therapist. This is a part-time position requiring 15-20 hours of work per week Monday-Friday.
About Balanced Wellness: Here at Balanced Wellness, we believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. We strive to make wellness a down to earth practice. Our vision is to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.
Our Values: Balanced Wellness lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.
Creating strong relationships: Building strong, meaningful relationships is a basic need for all of us. We value building relationships within our community and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.
Serving the community: Part of our mission is to contribute to promoting wellness within the community through community involvement, speaking engagements, and financial contributions. It is our goal to reach more people and provide psychoeducational services to students, teachers + administration, and businesses through regular outreach in the community.
Invest in quality: We’re committed to providing the best atmosphere for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients and in offering the extra touches like coffee + tea stations, fun music, a collaborative environment for our team, and wrap around services for our clients. We promote continued education for our clinicians through quarterly trainings in evidence-based practices so clients can feel safe knowing their therapist is always growing in their skill.
Promoting inclusion: We promote hiring clinicians of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It’s also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.
Reports to: Hannah Mills, LCSW and Dr. Theresa Roman, Psy.D.
Duties/Responsibilities:
- Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice -related questions).
- Coordinate with clinicians on filling their schedules.
- Provide direction to clinicians and administration teams on best practices for improving scheduling process.
- Provide metrics to directors on intake stats.
- Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.
- Stay highly organized.
- High attention to detail and ability to prioritize various projects independently.
- Passion for working with others (being collaborative) and helping our team members grow and learn.
- Ability to handle and provide straight-forward feedback to the administrative team members.
- Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
- Ability to set goals and develop achievable timelines to hit them.
- Other duties as may be assigned.
Qualifications and Skills:
- Knowledge of Balanced Wellness client experience goals and how to achieve client satisfaction.
- Be able to lead and manage client intake and scheduling.
- Must be punctual in reporting to work.
- Be organized and detail oriented.
- Be a team player.
- Be able to work independently on tasks assigned.
- Have strong written and verbal communication skills and strong interpersonal skills.
This position is not right for you if you’re:
- Someone just looking for a job to clock in and out of.
- Someone who doesn’t feel passion for our mission, vision and values.
- Someone who’s not a team player or prefer not to work collaboratively.
- Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.
This position perfect for you if you’re:
- Aligned with Balanced mission, vision, and values.
- Energized by and invested in helping others on a team and contributing to the growth of Balanced Wellness.
- Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
- Able to take direct and constructive feedback and run with it.
- Able to make tough decisions, have difficult conversations.
Pay: From $18.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Location:
- Okatie, SC 29909 (Required)
Work Location: Hybrid remote in Okatie, SC 29909
