Job Overview
We are seeking a dedicated and organized Patient Care Coordinator to join our healthcare team. This vital role involves managing patient interactions, coordinating appointments, and supporting clinical staff to ensure seamless patient experiences. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a solid understanding of medical office procedures and health regulations. This position offers an opportunity to contribute to quality patient care while working in a professional and supportive environment.
Responsibilities
- Serve as the primary point of contact for patients via phone, email, and in-person communication
- Schedule, confirm, and reschedule patient appointments efficiently using patient management software and EMR/EHR systems
- Maintain accurate and up-to-date patient records in compliance with health regulation policies and confidentiality standards
- Assist patients with insurance verifications, billing inquiries, and documentation requirements related to health insurance policies
- Support medical staff by preparing documentation, managing electronic health records (EHR), and handling administrative tasks
- Ensure adherence to healthcare regulations, privacy laws, and clinic policies during all interactions
- Facilitate effective communication between patients, providers, and other healthcare professionals to promote coordinated care
- Manage incoming calls professionally, providing excellent customer service and addressing patient concerns promptly
- Maintain a clean and organized office environment conducive to efficient workflow
Qualifications
- Prior experience in a medical office or healthcare setting is highly preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with patient management software or EMR/EHR systems
- Knowledge of health regulation policies, medical terminology, and health insurance procedures
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment
- Excellent verbal and written communication skills for client interaction and team collaboration
- Ability to maintain strict confidentiality of patient information in accordance with HIPAA regulations
- Demonstrated customer service skills with a professional demeanor
- Basic typing skills for data entry and documentation purposes
- High school diploma or equivalent required; additional healthcare certifications are a plus
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Expected hours: 40.0 per week
Work Location: In person
