Customer Service Representative
$25–$32 per hour + membership sales commission
Full-time | On-site in Freeport, NY
This is more than an answering-the-phone position. You’ll manage the customer intake process from the first call through appointment booking, providing a warm and professional experience while keeping customer information organized and accurate.
What You’ll Do
- Respond promptly to inbound calls, emails, and website inquiries
- Listen to customer needs, ask the right questions, and book service or sales appointments
- Provide clear information about services, availability, and basic pricing
- Route qualified leads to the appropriate salesperson or local sales manager
- Record every interaction and maintain accurate customer information in the CRM
- Follow up on open inquiries and help ensure no lead is overlooked
- De-escalate concerns and resolve customer issues with empathy and professionalism
- Track call volume, booking rates, and conversion goals
- Help improve customer service processes and best practices
What We’re Looking For
- 3+ years of experience in customer service, a call center, inside sales, or a similar customer-facing role
- Confidence handling a high volume of calls and inquiries—50+ leads per day is typical
- Excellent verbal and written communication skills
- A professional, friendly, and empathetic approach
- Strong computer skills and the ability to learn new systems quickly
- Excellent attention to detail and accurate data-entry skills
- Experience using CRM or scheduling software; ServiceTitan or Pipedrive experience is a plus
- Dependability, punctuality, and comfort working within structured processes
- English/Spanish bilingual skills are a plus
- Full-time availability to work on-site in Freeport, NY
Compensation and Benefits
- $25–$32 per hour
- Commission on membership sales
- Medical, dental, and vision insurance through UnitedHealthcare
- 401(k) with company match
- Paid vacation, sick time, and holidays
- Paid training and weekly classes at our in-house training center
PAM Air Services, LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
