Construction background a MUST. Windows, Roofing, Siding, Lumber. This position is responsible for managing and supervising operations our Builders First Choice location in Silvis, Illinois.
The Store Manager is responsible for the complete day-to-day operation of the store location. A manager is responsible for leading their team and making sure all customers experience is positive. You must ensure a culture of safety while mentoring the team and building a profitable business at their location. You will ensure the location and equipment are safe, clean, well-kept, and properly maintained. You will ensure an operational culture of accountability across the entire team in which all customers experience prompt and courteous service, sales are maximized, expenses are minimized, and company expectations relating to items such as (but not limited to) margins, inventory levels, labor hours, team member training, back-office functions, and other reporting are properly maintained. You must understand and be able to perform all functions of store operations, including the showroom, the yard, and back office. You will be expected to have excellent product knowledge and to lead and mentor the team, helping to ensure stability at their location. You are expected to be able to multitask, maintain confidentiality, and communicate effectively.
Responsibilities of Position
Customer Service:
- Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as need requires.
- Lead by example in providing exceptional customer service personally.
- Train and motivate the store sales team to provide exceptional customer service.
- Respond immediately to any customer complaints and resolve them quickly.
- Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
- Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.
- Drive store sales and profit.
- Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.
Inventory Control
- Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
- Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers' needs, but in line with inventory investment goals.
- Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
- Ensure that warehouse and yard accurately receive and properly store merchandise.
Safety & Loss Prevention
- Drive a safety first environment and ensure a safe a secure working environment at all times. Managers are always the safety role model.
- Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
- Ensure that inventory is protected against loss and theft (out of rain, secure high theft items).
Perform other duties similar to those above as assigned by corporate team.
Required Skills and Qualifications
- 5 years of management or supervisory experience in the building material industry or related field;
- Must demonstrate excellent leadership and problem solving skills, be able to manage with limited supervision, and must have excellent communication and organizational skills.
- Must be detail oriented and handle multiple tasks in a fast-paced environment and be able to work a flexible schedule.
- Must have mathematical and general business skills sufficient to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operations aspects of store operations.
- Must have strong working knowledge of retail building materials, home improvement and hardware products, and general retail operations including the ability to utilize Point-of-sales and other computer related systems associated with the building material industry.
- Enthusiasm, high energy and ability to motivate a team
- Must possess demonstrated ability to manage physical assets and perform physical work, including the ability to bend, reach with hands and arms, climb or balance, stoop, kneel, crouch, and be able to frequently lift and/or move between 50 - 100 pounds.
- An acceptable driving record, valid state issued driver’s license. CDL and plus.
- Successful applicants are subject to pre-employment drug testing, pre-employment background check and driver history checks in accordance with applicable federal and state law.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Candidates who meet our selection criteria will be contacted by phone or email for the next step in our hiring process.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Building Materials: 5 years (Required)
Work Location: In person
