Ideal candidate will possess great communication skills and pride themselves on providing exceptional customer service. He/she will thrive in a busy, fast-paced environment and embrace challenging tasks. Candidates must be able to demonstrate excellent organizational and time management skills. Candidate should have at least four years of experience in the IT field.
Job Duties:
- Provide hardware and software installation and support.
- Performs troubleshooting, parts replacement, system upgrade, configuration, setup and maintenance of both Mac and PC desktops, laptops, tablets, end user accounts, phone and email.
- Management of data backup systems in an RMM environment.
- Demonstrate thorough understanding of all Windows operating systems.
- Demonstrate thorough understanding of small business network environments: Active Directory, Windows Server OS, network device management, TCP/IP configuration, DHCP.
- Supports and maintains user account information including rights, security and groups.
- Thorough documentation of operation procedures and workflows.
- Must be comfortable with client interactions/consulting both in person and remotely.
- Familiarity with remote workstation support and troubleshooting.
- Knowledge/understanding of IT best practices.
- Must be motivated to learn new concepts as technology evolves.
- Must have the ability to follow problems through to the end with attention to detail.
- Ability to work independently with little to no supervision or instruction.
- Always maintain a professional appearance while at work.
Job Type: Full-time – 8am-5pm M-F (After hours as necessary)
Experience:
- Business Network and Desktop support: 2 years (Required)
- Sales (Preferred)
Education:
- Associates Degree Preferred (Work experience may be suitable)
License:
- Driver’s License (Required)
Benefits offered:
- Laptop
- Cell phone
- Travel Compensation
- Pay determined on experience $19-$27.50/hr Salary Based
Job Type: Full-time
Pay: $19.00 - $27.50 per hour
Benefits:
- Employee discount
- Flexible spending account
- Paid time off
- Professional development assistance
- Referral program
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Multiple locations
