The Manager, Operations manages a team of direct reports to drive the performance and growth of MAPS 1x1 Coaching products across variants like Mastery and Breakthrough. The Manager designs, executes, and monitors project timelines using Asana, while collaborating with the Director of Operations on major department initiatives. This position ensures high-quality data reporting, handles survey analysis, and oversees CRM performance with Dhruvsoft, coach contract management, and revenue collection. Additionally, this position determines resource needs for budget forecasting, establishes efficient SOP compliance, and mentors the operations team to align with KWRI objectives.
