Depending on the area of assignment:
Thorough knowledge of office practices and procedures, business English, spelling, and commercial arithmetic.
Basic knowledge of utility services industry, GRU and City operations, and applicable ordinances, policies, and procedures.
Basic knowledge of or ability to learn utilities billing and records policies and procedures.
Basic knowledge of new service procedures and regulations.
Basic knowledge of credit and collections procedures and regulations.
Basic knowledge of or ability to learn government services.
Working knowledge of computers and relevant software including, but not limited to, MS Word, Excel, Outlook, Internet Explorer and SAP.
Ability and willingness to work with customers on a daily basis and remain composed in stressful encounters.
Ability and willingness to remain flexible, positive, and productive in a changing environment.
Ability to use good interpersonal skills through written communications and through oral communications on the telephone and in person.
Ability to exercise independent judgment and initiative in the preparation, filing, tracking, monitoring, and retrieval of customer information.
Ability to work effectively with elected officials, co-workers, charter officers, department heads, representatives of other agencies, other city employees, and the general public in a team environment.
Ability to effectively manage flexible work schedules.
Ability to work under pressure and maintain high level of accuracy.
Ability to prepare and maintain complex records and reports.
