Job description
We are looking for a patient-focused, reliable, organized, communicative, team-oriented, and dedicated individual that enjoys the challenge of patient scheduling in a busy medical office. If this describes you, apply today!
Our schedulers are an integral part of our operations. Great candidates for this role care about making a positive impact on the patients’ healthcare journey, they thrive on challenges, work well in a team environment, and are able to creatively and effectively problem solve. They must be self-motivated and demonstrate the ability to work remotely in an efficient manner.
Why join us?
Northwest Gastroenterology Clinic was established in 1986 and is one of the oldest gastroenterology practices in the Northwest. As an independently owned clinic, we prioritize the well-being of our patients, providers, and employees.
As a private practice we offer our employees:
- Growth Opportunities: Build professional relationships with supportive managers to achieve your career goals.
- Learning & Development: Access to education and training sessions related to EPIC, Trauma Informed Care, insurance navigation, and more.
- Ability to Make an Impact: Participate in performance improvement initiatives. Be able to influence changes to policies and procedures that increase patient satisfaction, patient safety, and patient care.
- Positive Culture: We are more than a workplace, we are a community, dedicated to the well-being of our patients, providers and each other.
Your role:
You will need to live in the Portland, Oregon metro area. After training is completed on-site at our office you will work remotely from your residence in the Portland metro area.
Our medical schedulers play a vital role in the efficient operation of our organization by:
· Arranging and managing appointments via phone for consultations, procedures, and follow-ups at our clinic locations, procedure center, and local hospitals.
· Equipping patient to have a successful procedure through careful review and explanation of prep instructions for procedure.
· Ensuring smooth communication between patients and healthcare providers through effective use of the EPIC system and other applications.
· Assisting patients with registration, ensuring accurate and complete information collection.
· Managing and mastering provider schedules to ensure seamless scheduling.
· Assisting with billing processes by collecting and verifying insurance information.
· Working together with Nurse Triage and Medical Assistant departments to facilitate patient care and provide patients with scheduling solutions.
· Identifying and suggesting improvements in scheduling processes to enhance efficiency and patient satisfaction.
General Qualifications and Experience
- Medical terminology, keyboarding and filing skills, word processing experience, good grammar and vocabulary skills.
- Ability to read, understands, and follows written and oral instructions and written and oral communication skills that enable effective relationships with patients, physicians and employees.
- Skilled in using courteous and professional telephone manner which demonstrates caring and understanding attitude while maintaining professional ethic and patient confidentiality.
- Excellent understanding of computer technology.
- Can work both independently and in a team environment.
- Easily adaptable to change and enjoys working in a fast-paced medical environment.
Education and Training
- High School Diploma or GED Equivalent
- One-year customer service experience
- One-year scheduling experience preferred
Schedule/Hours
- This remote position is 5 days a week 8:30 am – 5:00 pm.
- No weekends or holidays!
Work Location: Remote (must reside in Oregon or Washington and be able to train from the office if needed and work from the office in the event of any power or service disruptions)
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Location:
Work Location: Remote
