Job Description
Join our team as a Computer-Assisted Telephone Interviewing (CATI) Interviewer and play a vital role in our data collection and survey efforts. In this position, you'll utilize a software-guided script to conduct telephone surveys, ensuring the accurate recording of feedback. This is an excellent opportunity to contribute to impactful research while enhancing your communication and problem-solving abilities. You'll be working on a significant project for the U.S. Federal Government, and this is strictly a non-sales role. We highly encourage veterans to apply, as we greatly value the unique skills and perspectives they bring to our team. Your commitment and experience will be key to the success of our survey initiatives.
Duration of Project: This 6 week project in total, will consist of one week of training followed by five weeks of in-person call center work.
Hours: 21-28 hours per week, 7 hour shifts, 3-4 days per week, day hours only. 9AM-4PM and 12PM-7PM shifts available.
Work Location: This is an in-office position (Rockville, MD), not hybrid or remote.
Responsibilities:
- Survey Execution: Conduct telephone surveys following the provided script, ensuring precise recording of responses.
- Verbatim Documentation: Accurately document verbatim responses, paying close attention to spelling and grammar.
- Customer Call Backs: Perform follow-up calls to gather additional information or clarify survey responses as needed.
- Flexible Scheduling: Work within a flexible schedule, available between the hours of 9 AM and 7 PM, Monday through Friday to meet the availability of survey participants.
- Problem Solving: Utilize problem-solving skills to manage difficult or irate respondents with professionalism and efficiency.
- Knowledge Maintenance: Stay informed about the organization’s survey programs and any updates to ensure accurate representation during surveys.
Additional Information:
This is a short-term project. Veterans are strongly encouraged to apply due to the valuable perspectives and experiences they offer.
Requirements:
- U.S. Citizenship
- High School Diploma or equivalent
- At least 1 year of experience in telephone research and high volume calls
- Excellent interpersonal and listening skills
- Professional telephone manners
- Strong command of the English language
- Motivation and reliability
- Basic computer skills
- Confidence in engaging with people
- Willingness to learn and be results-driven
- Spanish Conversational Bilingual a Plus: Experience communicating about healthcare in Spanish is a plus but not required.
- Daytime availability is a must.
Benefits:
- Health and Wellness Benefits: We offer comprehensive health and wellness benefits, ensuring our team members are supported both physically and mentally. This includes membership to the office building’s gym and auto-enrollment in the indemnity health plan.
Job Type: Part-time
Pay: $22.08 per hour
Expected Hours: No more than 28 per week
Schedule:
- 7-hour shift, 3-4 days a week
- Day shift 9am – 4pm or 12pm-7pm
Experience:
- Call center: 1 year (Required)
Job Type: Part-time
Pay: $22.08 per hour
Expected hours: No more than 28 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Experience:
- Call center: 1 year (Required)
Work Location: In person
