Salary Range: $130,000 to $140,000 per Annum
Key responsibilities:
- Act as L3 team member for incidents: triage, mitigation, customer communication, RCA, and closure.
- Troubleshoot and resolve complex data/integration issues (SFTP/CSV, REST APIs, ETL), SKU/store hierarchy mismatches, and promo/calendar ingestion errors.
- Diagnose forecast variances: validate model inputs, analyse diagnostics, and recommend configuration or data corrections.
- Reproduce issues in test tenants and produce detailed defect packages (logs, SQL extracts, repro steps) for Engineering.
- Implement or coordinate permanent fixes, patches, and configuration changes with Product and R&D.
- Lead technical readiness for go lives and upgrades capacity testing, pre/post reconciliation, runbook ownership, and cutover support.
- Perform performance tuning for forecast jobs and database queries; recommend scaling/partitioning or model runtime improvements.
- Create and maintain runbooks, KB articles, and troubleshooting guides.
Required qualifications:
- Minimum 10+ years’ relevant experience supporting merchandise planning, forecasting, or retail planning systems (implementation/support).
- Direct experience with Invent (Invent.ai / MerchPlan).
- Deep retail planning domain knowledge forecasting, OTB, assortment, allocation, replenishment, promotions, markdowns, seasonality.
- Strong SQL skills (complex queries, window functions, performance tuning) for data validation and reconciliation.
- Practical experience with data integrations (SFTP, CSV/flat files, REST APIs) and ETL troubleshooting.
- Scripting ability (Python/Bash) for diagnostics, automation, and remediation scripts.
- Comfortable with Linux basics, log analysis, and multi-tenant SaaS environments.
- Proven track record owning high severity incidents and producing actionable RCAs.
- Excellent verbal and written communication; able to translate technical findings into business impact for merchandisers and finance.
- Willingness to participate in on call rotation.
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