Job Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of motel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a positive environment for staff and guests alike. As the face of the motel, you will ensure that every guest experience exceeds expectations while maintaining operational efficiency and profitability. Your energetic leadership will inspire teams, optimize revenue streams, and uphold the highest standards of hospitality management.
This is for the Rome Motel in Rome NY. Located on Turnin rd.
Responsibilities
- Oversee daily motel operations, ensuring smooth coordination across departments including front desk, housekeeping, and maintenance.
- Supervise hospitality teams, providing guidance, training, and motivation to deliver exceptional guest services aligned with brand standards.
- Manage hospitality operations budgets
- Ensure compliance with hotel guest service standards, safety protocols, and local regulations to guarantee a secure and welcoming environment for all guests.
- Lead human resources functions including hiring, onboarding, performance evaluations, and conflict resolution to build a high-performing team.
- Cultivate strong guest relations by addressing feedback promptly and proactively enhancing the overall guest experience through innovative service initiatives.
- Coordinate with sales and marketing teams to develop strategies that increase occupancy rates and revenue streams while managing hospitality operations budgets effectively.
- Utilize managerial communication skills to relay information clearly across departments, fostering teamwork and operational transparency.
- Oversee financial operations including budgeting, cost control, and financial reporting to ensure the hotel’s financial health is maintained at optimal levels.
Skills
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff.
- Proven experience in overseeing daily hotel operations with a strong background in hospitality management.
- Supervisory experience leading hospitality teams within a fast-paced environment.
- Expertise in revenue management strategies to optimize occupancy rates and profitability.
- Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and other property management tools.
- Strong leadership skills with the ability to manage human resources effectively—recruiting, training, motivating staff—and handle employee relations professionally.
- Excellent customer service skills paired with effective hotel guest service standards enforcement.
- Sound financial management capabilities including budgeting, expense control, and financial reporting.
- Exceptional managerial communication skills to ensure clear directives across departments while maintaining high levels of guest satisfaction.
- Knowledge of hotel industry regulations, safety standards, guest relations practices, and phone etiquette for professional interactions.
Join us as a Motel General Manager if you're ready to lead with energy, inspire your team towards excellence, and create memorable experiences for every guest!
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
