LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.
We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.
About the Role
We’re seeking a Patient Services Representative (PSR) to deliver excellent customer service both over the phone and at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.
What You’ll Do
- Answer incoming calls, schedule appointments, and route inquiries
- Greet patients and manage check-in/check-out processes
- Register patients and maintain accurate records in the EHR
- Verify insurance and assist with updates (including PCP selection)
- Manage voicemails, patient portal messages, and schedule changes
- Collect payments and reconcile daily transactions
- Coordinate patient needs with clinical staff and follow triage protocols
- Support patient flow and overall front office operations
- Maintain confidentiality and HIPAA compliance
Schedule Expectations
- Full-time role with requiring a minimum of one evening shift per week
What You Bring
- Bilingual Spanish/English required
- High school diploma or equivalent
- Valid driver’s license (PA, DE, or MD)
- Customer service experience (healthcare preferred)
- Experience with EHR systems and Microsoft Office
Key Skills
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask
- Problem-solving mindset with ability to assist patients effectively
- Team player who thrives in a fast-paced environment
Why Join LCH?
- Mission-driven organization serving diverse communities
- Supportive, team-oriented environment
- Opportunity to make a meaningful impact on patient care
Apply Today!
Join a team dedicated to improving lives through compassionate, high-quality care.
