Job Overview
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming experience by providing exceptional customer service, efficiently handling guest requests, and ensuring smooth front desk operations. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Welcome guests with a warm and professional attitude.
- Check guests in and out efficiently while ensuring accuracy.
- Answer telephone calls, emails, and guest inquiries promptly.
- Make, modify, and cancel reservations using the hotel property management system.
- Process payments, issue receipts, and balance the cash drawer.
- Respond to guest concerns and resolve issues in a courteous and timely manner.
- Coordinate with housekeeping and maintenance to ensure guest rooms are ready and any issues are addressed promptly.
- Provide guests with information about hotel amenities, local attractions, restaurants, and directions.
- Maintain accurate guest records and ensure confidentiality of guest information.
- Follow hotel policies, safety procedures, and brand standards.
- Assist with daily reports, shift audits, and other administrative duties as assigned.
- Help maintain a clean, organized, and welcoming front desk and lobby area.
Qualifications
- High school diploma or equivalent.
- Previous hotel front desk or customer service experience preferred but not required.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer proficiency; experience with hotel property management systems (such as ChoiceADVANTAGE, Opera, or similar) is an asset.
- Ability to multitask and work efficiently under pressure.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Flexible availability, including evenings, weekends, and holidays.
What We Offer
- Competitive hourly pay.
- Employee hotel discounts.
- Training and career growth opportunities.
- Supportive and team-oriented work environment.
Schedule: Full-time and Part-time opportunities available
Work Location: On-site
Pay: $12.00 per hour
Work Location: In person
