Our practice is looking for a warm, welcoming, and customer service-oriented individual to join our dynamic healthcare marketing team. This potential team member must be tech savvy, highly organized, detail-oriented, and have a passion for delivering exceptional service. The role combines administrative tasks, marketing support, and membership service coordination.
Qualifications:
- High School Diploma (or equivalent)
- 1–3 years of experience in marketing, administrative support, healthcare, and/or customer service (preferred)
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Ability to maintain confidentiality and professionalism in a healthcare environment
- Must possess digital literacy with proficiency in Microsoft Office and the ability to quickly learn and navigate new platforms
- Experience with EHR systems, marketing platforms and/or website management is a plus but not necessary
Responsibilities Include (but are not limited to):
- Provide administrative support to physicians, management, and staff. (This includes managing calendars, preparing meetings, printing and distributing documents, data entry, running errands locally, etc.)
- Deliver excellent customer service when assisting patients with membership enrollment, health-related requests, and/or general questions about our services, health insurance, the patient portal, etc.
- Assist with creating, planning and/or implementing email blasts, social media content, website updates, advertisements, and other marketing campaigns.
- Monitor and respond to patient satisfaction surveys and online reviews and assist with reputation management initiatives.
- Represent the practice and engage with the public at various community events to increase brand awareness and generate new patient leads.
- Support employee engagement initiatives, activities, and events to boost morale.
- Maintain inventory of office supplies, marketing materials, documents, and other company assets.
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Commute:
- Fountain Valley, CA 92708 (Required)
Work Location: In person
