Job Description: A dynamic and growing mental health support organization, the National Alliance on Mental Illness (NAMI), serving Clay, Duval, Nassau, and Baker Counties, is seeking an experienced and mission-driven Family Program Manager as a Full-Time Employee in a non-clinical mental health setting. The Program Coordinator will provide direct supervision and strategic oversight of all NAMI Jacksonville family program staff and related family support initiatives while supporting the overall growth and effectiveness of NAMI Jacksonville’s programs. This role is responsible for staff supervision, partnership cultivation, grant outcome oversight, and ensuring high-quality, recovery-oriented services throughout Northeast Florida. The Program Coordinator reports to the Program & Grants Manager and works collaboratively with staff, volunteers, stakeholders, community providers, and individuals impacted by mental health conditions to provide peer support for families and caregivers navigating social service systems and serving as vital link between NAMI Jacksonville and the local community.
Salary:
- Job Type: Full Time Employee/Non-Exempt
- Salary Range: $44,000 - $50,000 Annual Salary
- Benefits: Generous paid time off, some hybrid work, paid parking, cell phone allowance, training and development
- opportunities, a 401K matching contribution, and an Individual Health Care Reimbursement Account for eligible
- employees, all in an inclusive and rewarding workplace and setting
- Schedule: 40 hours per week; varied based on programs and community events; night and weekend hours required
- License/Certification: Driver's License and reliable transportation to work and events required
- Work Location: Main office in Jacksonville; Travel required Job Type: Full Time Employee/Non-Exempt
Responsibilities
General
- Oversee development, implementation, evaluation, and continuous improvement of family programs
- Foster a collaborative, inclusive, recovery-oriented workplace culture grounded in empowerment and wellness
- Plan, coordinate, promote and enhance the quality of existing NAMI family programs
- Provide service, support, mentorship, resources, and system navigation to families
- Promote recovery and resilience by sharing your story to promote hope, skill development, strength, stability and safety
- Maintain confidentiality and HIPPA requirements
- Provide direct support to the Program & Grants Manager and perform tasks assigned by the Program & Grants Manager
- Attend additional professional development opportunities as recommended by the Program & Grants Manager
- All other duties as assigned
Program Management
- Provide peer support, build and strengthen family involvement, and provide tools to understand mental and behavioral health services
- Train and lead programs as needed
- Facilitate support groups, classes, presentations and other programs as needed
- Support volunteer development including recruitment, interviewing, and training program volunteers
- Coordinate instructor trainings and provide technical assistance
- Oversee distribution of program materials required by program leaders and participants
- Monitor program effectiveness through outcomes tracking, data analysis, participant feedback, and quality improvement initiatives
- Ensure all programs align with NAMI standards, organizational goals, and peer support practices
- Assist with data and grant reporting, program narratives, and compliance requirements
- Role model recovery, self-care, professionalism, and strengths-based approach
Communication and Outreach
- Increase program collaborations and partnerships through key stakeholders and constituencies
- Build and maintain strong relationships with families, professionals community agencies, stakeholders, educational institutions, and advocacy organizations by concentrating efforts of agencies that specialize in family involvement and engagement
- Support public presentations, workshops, and community education efforts
- Attend coalition meetings, outreach events, conferences, and stakeholder gatherings to promote NAMI programs and peer services
- Participate in health fair tabling events, where you will represent NAMI Jacksonville, provide information, and engage with the public to promote mental health awareness and our services
- Gather information about community needs in preparation for new proposed services
- Create, update, manage, and distribute outreach and publicity material
- Develop and manage communications to ensure program-related materials and other communications are prepared and disseminated effectively
- Assist social media manager with social media efforts and marketing of programs
- Assist in planning and implementation efforts for community events, including NAMIWalks
- Other work as appropriate to promote and strengthen NAMI Jacksonville’s work and leadership role in the mental health and wellness community
- Work closely with the Peer Program Coordinator(s), Youth Program Coordinator(s), and Peer Specialists
- Adhere to privacy policies and demonstrate strict confidentiality regarding member or staff information
Database Management
- Maintain accurate documentation and records, including documentation required for individuals, groups and events
- Gather and collect data from programs
- Track and record outcome data through pre-tests, post-tests and evaluations as required
- Produce monthly data reports
- Maintain NAMI program database for clients, donors, grantors, and as required by NAMI’s systems
Required Knowledge, Skills and Abilities:
- Support a growing non-profit organization
- Excellent attention to detail and ability to self-manage completion of tasks
- Time management skills and ability to adapt to changing situations and manage multiple priorities
- Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness
- Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of community agencies and organizations
- Self-motivation to problem solve and address issues
- Ability to manage large ongoing projects to produce desired outcomes
- Maintain timely record keeping and report writing
- Represent NAMI professionally and courteously at community venues
- Computer literacy: ability to work with Microsoft Word, Microsoft Teams, Excel, PowerPoint and maintain Databases, and to organize shared files
- Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle Willingness to work evenings and weekends as needed
- Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull
Required Education and Experience:
- Bachelor’s Degree 2-4 years working in behavioral health, human services, or non-profit program management Bachelor’s degree from an accredited educational institution or equivalent combination of education, training, and experience
- Experience working in program management, volunteer management, community networking and data reporting
- Proficiency in Microsoft Word, Excel, PowerPoint, maintaining Databases, and organizing shared files required; Knowledge of Microsoft Teams, Canva, Constant Contact preferred
- Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness beneficial
- Driver's License
Preferred Education and Experience:
- Certified as a Family Support Group Facilitator or other NAMI Family Program Leader
- Knowledge of NAMI programs
- Bilingual abilities are highly desirable to serve diverse communities effectively
- Experience working with children or in social services environments that support behavioral health or family law issues
Join us in making a difference by supporting families through compassionate service delivery! This role offers an engaging environment where your skills can directly improve lives while advancing your career in social work and family services.
Pay: $44,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Health savings account
- Mileage reimbursement
- Paid time off
- Professional development assistance
Work Location: In person
