The Premium Services Manager will focus on recruiting new customers/organizations, selling available product, identifying opportunities for upsells, and developing and executing pricing models. On event days, the manager will be the face of Food City Center Premium - visiting with clients, ensuring outstanding experiences, deepening relationships, and always selling future opportunities. The manager will further be responsible for creating and tracking an annual budget to be approved by the Senior Director, outlining targets and new revenue growth strategies. Concert VIP functions will also be coordinated by the Manager. The Manager will prioritize coordination, collaboration, and teamwork among the arena management staff. Other duties will be assigned as necessary to accomplish overall organizational goals or unanticipated event day needs.
Required Qualifications
- Education/Experience: Bachelor’s degree and 2–3 years of professional experience, including 1–2 years in live entertainment and experience selling or servicing high-end/premium products.
- Knowledge, Skills, Abilities:
Highly effective interpersonal skills; must enjoy meeting new people and building relationships
Strong writing/communication skills; ability to convey messages effectively
Ability to track, summarize, and record sales digitally
Ability to make decisions for the organization, provide direction to others as necessary, and ensure follow-through/effectiveness.
Ability to work odd/long hours when scheduled, including nights and weekends
OR
Equivalent combination of education and experience; and 5–7 years of professional experience, including experience in live entertainment and selling or servicing high-end/premium products.
Preferred Qualifications
- Education: Bachelor’s Degree
- Experience: Experience with large event management environment.
- Knowledge, Skills, Abilities:
Work Location
Compensation and Benefits
Application Instructions
To express interest, please submit an application with the noted below attachments.
- Resume
- Cover Letter
List of 3 Professional References
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