Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
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19,000 trained professionals
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300+ locations worldwide
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Fortune 500
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Globally unified systems
Job Description
As a FTZ Supervisor, you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers.
Major Duties and Responsibilities
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Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.
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Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
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Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)
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Ensure the team operates in accordance with the policies and procedures of Expeditors
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Ensure our clients are receiving an exceptional level of customer service
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Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management
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Assist team members with problem solving and customer service
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Perform entry/admission/withdrawal audits and implement corrective actions
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Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc.
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Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
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Create SOPs and transitioning new clients within the team
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Periodically review existing SOPs for accuracy and update or send to agent to update as necessary
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Ensure all team members are following Expeditors' credit and OCL process.
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Review rate schedules for accuracy
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Ensure all files are billed timely, accurately and accounting discrepancies are resolved
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Ensure proper usage of GL codes
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Monitor overtime
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Review profitability and productivity - with a goal of eliminating waste
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Keep team's morale at a high level and maintain a low level of unplanned turnover
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Train, Motivate, Challenge and Mentor other employees
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Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.
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Prepare Annual Employee Reviews and 1 on 1s for members of your team.
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Ensure all team members meet or exceed training requirements and deadlines
Qualifications
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At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System
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At least 1-2 years of lead/supervisory experience
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Well-rounded knowledge of the HTSUS
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Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
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Well-rounded knowledge of the Foreign-Trade Zones Manual
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Knowledge and experience with Participating Government Agencies
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The ability to troubleshoot and solve problems quickly and effectively
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Strong Management Skills
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Must be able to commute to the Pullman/El Paso Facility
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High School Degree or equivalent required
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Must be legally authorized to work in the United States
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Must have the ability to work overtime and/or weekends in support of the department needs
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Fluent in English and Spanish, both written and verbal
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Good computer skills (Word, Excel, and familiarity with PowerPoint)
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Comfortable with numbers and basic mathematical skills
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Familiarity with 10-key usage
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Ability to multi-task and prioritize throughout the workday while remaining focused and organized
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Demonstrated ability to be pro-active in thought and action
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Strong organizational Skills
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Analytical with a strong attention to detail
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Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
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Ability to work independently and in a collaborative team environment
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Willing to pitch in and help on last minute projects or assist team members
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Excellent written, verbal, and interpersonal communication skills
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Has a demonstrated strong work ethic, and reliability
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Comfortable working in a professional business environment
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Proven ability and desire to learn new software and technologies
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Knowledge of Expeditors Internal System Preferred
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Undergraduate Degree Preferred
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Customs Brokerage License or Actively pursuing and taking the exam
Additional Information
Expeditors offers excellent benefits:
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical
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Life Insurance
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Employee Stock Purchase Plan
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Training and Personnel Development Program
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Growth opportunities within the company
