Description:
Overview: We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.
Responsibilities:
- Ability to work in a fast-paced environment.
- Provide superior customer service experiences to consumers contacting our office.
- Make outbound calls to contact the consumer and assist them in resolving their account.
- Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
- Identify accounts that need follow-up and manage them appropriately.
- Negotiate and create payment arrangements to help the consumer resolve their account.
- Maintain customer files accurately and update them in a timely manner.
- Communicate with management and provide recommendations on account resolution.
- Operate with a sense of urgency.
- Abide by applicable federal and state laws and regulations.
- Complete annual and ongoing compliance trainings in a timely fashion.
- Other duties assigned by manager.
Requirements:
Knowledge, Skills and Abilities:
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High School Diploma
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Law firm experience preferred.
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Excellent verbal and written communication
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Organizational skills and the ability to prioritize work tasks.
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Ability to communicate professionally and courteously with team and colleagues.
