Front Desk Associate
We are seeking a candidate who combines a welcoming and approachable personality with a high level of perceptiveness and discipline. Possesses the skill to establish positive working relationships with our Planet Fitness members and their coworkers, by consistently conveying a friendly and supportive attitude. The ideal candidate should be reliable, people-oriented, finding joy in engaging with our members on a day-to-day basis and collaborating with management to continue to deliver the ultimate Planet Fitness experience. Additionally, they should have a keen eye for detail and a strong passion for customer service. Furthermore, it's essential that the candidate possesses a deep enthusiasm for fitness and well-being.
Job Description
The Front Desk Associate reports to Club General Manager and will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Front Desk Tasks
- Greet members/guests upon entering and leaving club
- Make eye contact with all members/guests
- Punch in all members as they enter club
- Collect past due amounts from a red screen member
- Cancel, freeze or charge day fee as necessary
- Enter notes in system for members with balances
- Ring up memberships or merchandise in register
- Answer telephone calls correctly as outlined in Planet Fitness Staff manual
- Follow Info calls procedures as explained in Planet Fitness manual
- Adhere to the 10/5 Rule (make eye contact within 10ft, greet within 5ft.)
- Keep Recap sheets neat, organized and accurate
- Be prepared to explain the day’s current totals to management at any given time
- Do restroom checks every 30 minutes
Required General Tasks
- The primary goal of the Front Desk Associate is to support the club in growing membership EFT while upholding the highest standards of service for Planet Fitness members, with a specific emphasis on retention
- Give tours to interested walk-in using the 5-station process
- Enforce Lunk Alarm Policy by ringing alarm if you hear grunting or dropping/slamming of weights
- Explain and set up members for training, hydromassage, PE at PF and other services
- Keep Front Desk tidy at all times
- Ensure all areas of gym look clean and presentable
- Wipe down tanning beds, hydro beds and all service areas immediately after each use
- Ensure that the restroom area is clean and tidy (using gloves, wipe down spotty mirrors and wet sink tops, pick up any debris or paper off floors, close locker doors, pick up any hair or trash from shower and changing room stalls, close shower doors)
- Keep up with all sanitation and disinfecting procedures during shift
- Other duties as assigned
Qualifications/Requirements
· 2 years of exceptional customer service skills in a retail or hospitality environment; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
· Basic computer proficiency.
· A passion for fitness and health.
· Upbeat and positive attitude
· Punctuality and reliability are a must.
· Strong listener with the ability to empathize and problem solve.
· Demonstrate diplomacy in all interactions while using appropriate behavior and language.
· High School diploma/GED equivalent required.
· Must be 18 years of age or older.
Physical Demands
· Continual standing and walking during shift.
· Continual talking in person or on the phone during shift.
· Must be able to occasionally lift up to 50 lbs.
Work Remotely
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- What side of town are you willing to work at? Far East, East, Central, Northeast, or West
- Are you available to work weekends?
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 2 years (Required)
- Customer Service: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
