We are looking for an experienced, motivated individual to join our team as the HVAC Service Manager. The position includes competitive pay, paid time off and a family friendly work environment.
Basic Function: The function of the service manager at a basic level is to efficiently and profitably operate the service department while providing exceptional customer service.
Essential Duties:
Answering phones, making appointments & dispatching technicians.
- Process invoices & warranty claims.
- Customer service for residential/commercial service and install.
- Invoice & collect jobs.
- Coach techs on how to resolve customer issues in a satisfactory manner.
- Manage Maintenance Agreement program.
- Build proposals for service repairs.
- Manage field technician tools & materials.
Job Requirements:
- minimum 1 year experience in a service department in a related industry (highly prefer HVAC)
- Proven ability to lead
- Ability to represent Total Air in a professional manner with customers, vendors, staff, and the general public
- Work well under pressure & multitask
- Ability to handle difficult customer/tech issues
- Effective communicator – works well with different personality types
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Work Location: In person
