At Chick-fil-A Forum Shopping Center, the Team Member Hospitality role is more than just a job; it's an opportunity to grow. In addition to working directly for an independent Owner/Operator and the leaders of the organization, Hospitality Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Vision | What is our Goal: To win the hearts of our community by building a culture of excellence, care and growth.
Mission | What is Important now: To win the hearts of our team by caring and serving each other everyday.
Our Values:
- Integrity: To do the right thing all the time
- Initiative: To act or take charge of situations independently
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Work Ethic: The principle that hard work is virtuous or worthy or reward
- Follow-Through: Finish what you start
- Attitude: Positive, optimistic, enthusiastic
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Professionalism: Conduct yourself in a manner that is appropriate for the workplace
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Grit: Courage to resolve: Strength of character
- Team Work: Work together to achieve our goals
- Coachability: The ability to apply feedback and correction
- Poise: Calm In the midst of crisis
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Humility: Not thinking less of yourself, but thinking of yourself less
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Kindness: Friendly, considerate, warm hearted and caring
Position Type:
Our Benefits Include:
- A fun work environment where you can positively influence others
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Flexible scheduling (and closed on Sundays)
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Learning first-hand from an experienced Operator and Restaurant Leaders
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Intentional growth and development to help you reach your professional goals
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College students: Scholarship opportunities
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Competitive pay
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Employee Meals
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401k Matching
- Paid time off after 2 years: Team members
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Paid time off after 1 year: Leadership
Hospitality Team Member Responsibilities:
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Honor and encourage others to follow the vision and values of the Restaurant
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Core 4: Smile, create and maintain eye contact, speak enthusiastically, make emotional connections with guests, say my pleasure.
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Adhere to Chick-fil-A rules and dress code at all times
- Receive guests: Warm Welcome
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Take orders: Inside and outside
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Repeat orders to ensure accuracy
- Fond farewell
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Making beverages
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Meal assembly: Bagging
- Meal delivery: Serving
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2nd Mile: Perform table touch-ins: Refresh beverages, clear tables from trash
- Dining room cleanliness, restocking, trash.
- Clean all quadrants of the business.
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Stock and sanitize areas.
Qualifications and Requirements:
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Work on their feet for several hours at a time. 6-8 hrs.
- Communicate effectively with guests and team members
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Sense of Urgency, Multitask quickly, yet thoroughly
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Consistency and reliability
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Cheerful and positive attitude
- Loves serving and helping others
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Customer service oriented
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Strong interpersonal, soft skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
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Be willing and able to work a flexible schedule
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Have the ability to lift and carry 25-30 lbs on a regular basis
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Have the ability to stand for long periods of time
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $15.00 - $17.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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401(k) matching
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Paid training
Job Type: fulltime
Schedule:
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Weekend availability
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Monday to Friday
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8 hour shift
Education: High school degree
Work location: On-site
