Job Summary Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment. Roles & Responsibilities Lab System Lifecycle Management: Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning Ensure compliance with SDLC CSV GxP and regulatory standards Handle system upgrades patching backup archival and audit readiness Lab System Vendor Handling: Act as point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables documentation and escalation handling Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards Collaborate with QA IT and lab teams to support audits and process improvements Key Skills & Expertise
Good Knowledge and understanding on the GXP.
Good knowledge of Computer System Validation.
Good understanding of laboratory instruments and analytical techniques.
Familiarity with lab software systems.
Strong problem-solving and communication skills.
Ability to work in a regulated environment and follow SOPs.
Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
Good Knowledge on the Problem/Deviation/Change/CAPA Management Process. Job Duties:
Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
User Management Activities (E.g: User Creation, Modification & Deletions etc.)
Hardware related PC/Network – Coordination with Desktop support team
Vendor communications, coordination during the System Hardware failures & any other Maintenances
Backup of the Standalone and Benchtop systems on regular basis
Application Software upgrades on the standalone systems.
Onboarding and off boarding Lab systems
Monthly patching coordination.
Backup & Restoration for the Lab systems
Lac/es Configuration
Update SOPs/ Wis
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
Help maintain audit trails and support data archival processes.
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
Ensure systems are validated and maintained according to SOPs and validation protocols.
Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
Participate in cross-functional meetings to improve lab workflows and system performance.
Support Audits Queries from the LAB IT side *Please note this role is not able to offer visa transfer or sponsorship now or in the future* We're excited to meet people who share our mission and who can make an impact in a variety of ways. Don't hesitate to apply—even if you only meet the minimum requirements. Think about your transferable experiences and unique skills that make you stand out. Salary and Other Compensation: Applications will be accepted until Sept 12, 2026, The annual salary for this position is between $ 75,000 - $ 109,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
