ABOUT THE BREAST CHOICE LACTATION SERVICES
The Breast Choice Lactation Services LLC is a mission-driven lactation practice founded by Tiffani Dickerson, RN, IBCLC, dedicated to providing culturally affirming, evidence-based breastfeeding support to families across the DFW area and beyond. We serve families through in-person consultations, home visits, virtual care, prenatal classes, and community programs. Our work is rooted in the belief that every family deserves access to knowledgeable, compassionate lactation support — regardless of background or insurance status.
ABOUT THIS ROLE
We are looking for a warm, dependable, and detail-oriented Administrative Assistant to support the daily operations of our growing practice. This is a part-time, in-person position working 15-20 hours per week. You will be a key part of the client experience , often the first voice a family hears and the steady presence that keeps our systems running smoothly.
The ideal candidate genuinely cares about people, takes pride in accuracy, communicates clearly, and understands that every task, from returning a phone call to scheduling an appointment, contributes directly to the health of the business and the families we serve.
We are a small business and candidate should be self-driven and independently motivated. You manage your time, own your responsibilities, and do not need to be micromanaged to show up and deliver
WHAT YOU WILL DO
Client Experience & Clinic Support
- Greet clients warmly and professionally in person, by phone, and through email
- Schedule and confirm client appointments for consultations, classes, and programs
- Answer incoming phone calls and respond to emails in a timely and professional manner
- Address client questions and ensure every person who contacts the practice feels valued and understood
- Support a smooth clinic flow so that every visit runs efficiently and with care
Client Growth & Retention
- Help grow and retain our client base through consistent, warm, and professional communication
- Conduct follow-up outreach via phone and email to new leads, inquiry calls, and past clients
- Support client re-engagement efforts and assist with program enrollment conversations
- Identify opportunities to create a positive client experience that leads to referrals and returns
Social Media Support
- Assist with preparing, scheduling, and posting branded social media content following The Breast Choice brand guide
- Track engagement and flag any client messages or comments that need a response
Administrative & Operational Support
- Maintain organized digital and physical records, files, and internal documents
- Support intake processes and client onboarding through our practice management systems
- Assist with preparing materials for classes, workshops, and community events
- Track task completion and communicate proactively about deadlines and priorities
- Provide gentle reminders to team members regarding assigned tasks and responsibilities
TECHNOLOGY & SYSTEMS
You do not need to know our specific systems before you start, but you must be comfortable learning and using multiple platforms.
WHO WE ARE LOOKING FOR
- Warm, professional, and genuinely people-centered in every interaction
- Highly detail-oriented with a commitment to accuracy and follow-through
- Reliable, organized, and proactive, you do not wait to be told twice
- A clear communicator, both in writing and in conversation
- Comfortable receiving feedback and continuously improving
- Able to work calmly and effectively in a fast-moving, client-focused environment
- Someone who sees their role as connected to the health and growth of the business
EXPERIENCE & QUALIFICATIONS
- Associate degree or above preferred
- Experience in a medical, clinical, administrative, or client-facing role preferred
- Background in healthcare administration, social services, or a wellness-focused environment is a plus
- Comfortable with technology and able to learn new systems quickly
- Social media experience (Instagram, Facebook) and familiarity with Canva is a bonus
COMPENSATION & SCHEDULE
- $15.00-$18 per hour
- 15-20 hours per week — schedule to be determined based on practice needs
- In-person — DeSoto, TX for training and 2 days a week, other days can work from home
- This is an independent contractor position (1099-NEC)
HOW TO APPLY
Send your application to: [email protected]
In your email, please include:
- Why you are drawn to this role and to The Breast Choice Lactation Services
- A summary of your relevant administrative and client-facing experience
- Your experience with technology, systems, or social media
- Any work-style assessments you have completed (DISC, StrengthsFinder, Enneagram, etc.)
- Your resume as an attachment
Please use the subject line: "I'm THE ONE" — applications without this subject line will not be reviewed.
Bonus: Include a short video introducing yourself and sharing why you are the right fit. We love seeing personality come through!
The Breast Choice Lactation Services LLC · DeSoto, TX · thebreastchoicels.com
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in DeSoto, TX 75115
