Assistant Director of Operations
2026
Vision: This Operations Director team is focused on execution and performance. They will be responsible for helping the business win by creating and maintaining high-level systems that run the business.
Leadership Expectations:
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Approximately 32-34 hours on the floor supporting the shift leader and developing relationships with the team/coaching
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Approximately 6-8 hours of office time as needed
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Available to work Saturdays
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Work 2 nights a week until 9 pm
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Preferred working hours are between 8 am and 11 pm
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Availability to assist with emergencies when necessary
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Regularly develops healthy relationships with the team and leaders to build trust
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Overall understanding of business operations
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Business acumen and understanding to make appropriate decisions
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Ability to collaborate on a team to accomplish goals
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Deep understanding of the FOH operations, systems, and processes that make the business run
Responsibilities:
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Drive-through process systems and shift performance
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FOH manager team | partnership with FOH Director
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FOH Cleanliness
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Money Management Systems
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Ordering money
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Loomis pick-ups and drop-offs
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Spreadsheets for the change fund and register
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FOH food safety
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Create systems that improve shift performance and the guest experience
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Maintain systems that are key to shift performance and the guest experience
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Utilize the manager checklist to improve shift operations and tasks
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Opening and closing processes
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Drive-thru process and systems
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Front counter cleanliness
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Create alignment and clarity with customer success teams on systems that drive the customer experience
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Create alignment and clarity with the Talent team to ensure team members are being trained to deliver a great customer experience
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Maintain budget areas assigned to the Ops team
Shared Responsibilities:
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Communicate effectively, share ideas, & take a positive approach to all situations
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Create and teach a positive culture that aligns with the cultural commitment
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Hold shift leaders and team members accountable for all policy standards, such as timeliness, grooming, cell phones, and uniforms.
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Provide both formal and informal feedback to the team and leaders on an ongoing basis
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Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders
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Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards
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Ensure the Manager's operating checklist is completed daily
Success Measurements:
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Ownership of:
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Speed of Service Metrics
- Drive Thru Transaction Metrics
Leadership Package :
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Base Hourly Rate 25$
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80 Hours of accrued PT0
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48 hrs of accrued sick time
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Health Care stipend 500$ per month
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75$ quarterly uniform stipend for Executive attire
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A store computer will be provided for the responsibilities
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $25.00 / hour
Pay:
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Life insurance
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401(k)
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401(k) matching
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Employee discount
Job Type: fulltime
Schedule:
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8 hour shift
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Weekend availability
Education: High school degree
Work location: On-site
