Effectively communicate options to support the best possible flight experience and are customized to the Owner and the context of flight. Communication must be delivered in a manner that is appropriate to the audience, and that supports exceptional service and an effortless experience for the Owner. The Aviation Operations Specialist may communicate directly with the Owner, as dictated by the situation.
Carry out quality and service reviews of flight reservations and then take ownership of mitigation options. Evaluate any factors that may keep the flight from meeting or exceeding the service expectations of the Owner. Examples include reviewing Owner flights at the time of booking and providing guidance on fuel stops, weather sensitive airports, and cargo or capacity considerations. This process involves coordinating with other NetJets teams as appropriate before transitioning responsibility to the day of execution teams. Throughout, the goal is to identify and implement options that mitigate potential issues while ensuring the Owner’s experience appears seamless.
Assist with airport research and analysis by gathering information and coordinating with airport, city, and state contacts. Support senior team members by learning about airport equipment, navigational aids, instrument procedures, aviation regulations, aircraft performance, and company flight operations. Help update and maintain internal data related to airport and aircraft capabilities and operational limitations.
Act as the central point of contact for operational and service-related questions that arise at time of booking with subsequent follow-up, consulting with Aviation Operations Specialist, Seniors and subject matter experts as necessary. Responsible for effective collaboration with Scheduling, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Aircraft & Industry Insights, Meteorology, and teams from NetJets Europe and Executive Jet Management.
Ensure internal system information is current, accurate, and aligned with operational requirements.
Perform other duties as assigned to support operational needs and Owner satisfaction.
