The purpose of this job is to manage loss mitigation efforts on behalf of the Georgia Lottery Corporation. This position is responsible for ensuring the administrative, analytical, and customer service duties associated with managing loss mitigation are performed accurately and efficiently.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Assist in oversight of lottery retailers and COAM licensees.
Supervise proper filing, renewal and redemption of financial security deposits (FSD)
Oversees the GLC Retailer and COAM Financial Security Deposit (FSD) multi-million dollar portfolio. Reviews various FSD instruments and prepares recommendations to retain, renew, increase, or release and ensures appropriate tracking systems are in place to facilitate periodic reviews of the instruments provided.
Perform the duties required to maintain the three SunTrust systems required to support the Escrow Account Financial Security Deposit (FSD) for lottery retailers and COAM licensees. Utilize the SunTrust Deposit Sub Accounting (DSA), Enterprise Payment Processing (EPP), Online Treasury Management (OTM) systems, and ShareFile to open, close, reconcile, and monitor FSD Escrow Accounts.
Administers the redemption of FSD instruments with banks, insurance companies, etc. in order to apply to debts owed to the GLC by Retailer and COAM locations.
Supervises the processes and systems necessary to perform the credit worthiness review and financial risk analysis for lottery retailers and COAM licensees.
Ensures RCA and COAM records are maintained and retained according to GLC policy and procedure.
Ensures the tracking systems utilized to monitor the status of GLC retailer and COAM licensee FSD requests, reviews, redemptions, increases, reductions and releases are maintained.
Conducts analysis of data reports to identify possible fraudulent activity; and assist in ongoing development of data reports to identify possible fraudulent activity
Prepares effective case strategies regarding investigation of disputes with lottery retailers and COAM licensees
Initiates all appropriate affidavits, court documents and testimony in support of case strategies for and against the GLC in the time and manner prescribed by applicable laws.
Perform duties required to maintain the RCA OnBase System, Experian and workflows to include; monitor current user permissions, add/ remove users as required, trouble shoot application system routing issues resulting from user error or system issues.
Supervises, directs and evaluates the FSD Coordinators, handles employee concerns and problems, assigns work, counsels, and recommends disciplinary and other personnel actions.
Ensures the FSD Coordinators are provided the appropriate training on the operations and systems required for processing Retailer and COAM licensee FSDs.
Monitors and inspects work in progress for accuracy, quality, timely completion, as well as ensures the appropriate level of professional customer service is maintained.
Responds to questions, complaints and requests for information by telephone, in person or by mail from citizens, retailers, employees, department heads, etc.
Oversees the preparation of status reports, progress reports, memos and correspondence.
Prepares, maintains and updates files and logs as required.
Training and Experience Required to Perform Essential Job Functions
Bachelor’s Degree in Business, Finance preferred with three to five years of customer service, two (2) years of credit, accounting or bookkeeping experience required. Experience working in Microsoft Excel and Word and analytical skills required. Experience with investigations, data analytics, bonds and letters of credit are desired. Strong oral and written communication skills and supervisory experience preferred; or equivalent combination of education, training and experience, which provides the requisites, knowledge, skills and abilities for this job.