Job title:
Staff Senior Technical Writer, UI text, user & sysadmin doc, Santa Clara 4x/week (SSU-608)
Compensation:
Competitive 6-figure base salary, 10-15% personal performance bonus, complete insurance benefits, 401(k), and pre-IPO stock options (vesting over four years with a one-year cliff).
Location:
Onsite in Santa Clara at least 4 days/week, with 1 day/week working from home. Flexible hours. Willingness to do early morning or late-night conference calls.
Audience:
Business end users and IT admins for cloud security automation platform
Tasks:
Manage products' content architecture, test steps in cloud apps, write detailed procedures, and create UI text (such as labels, tooltips, title bar text, and non-interactive instructions) as well as contribute to marketing content. Participate in two staggered 2-week Agile sprints. You won’t have to write original developer documentation, but might need to supplement existing developer content with relevant examples from cloud apps. Identify communications-related issues from customer feedback, make recommendations, and implement all aspects of appropriate solutions without help or guidance.
Deliverables:
(1) installation guides, (2) configuration guides, (3) troubleshooting guides, (4) tuning, (5) UI text (tooltips, etc), (6) related procedures documentation. Product handles security monitoring (including in-service configuration settings, policy violation detection, and anomaly detection).
Tools:
ProProfs KB, HTML, CSS, Microsoft Office suite, Axure, Adobe Photoshop, Camtasia
Soft Skills:
Positive, energetic, can-do attitude and achievement orientation. Being self-motivated and able to think on your feet are essential, as is willingness to jump in and deliver full-coverage solutions (rather than just the "tech writing" part).
Team:
You'd be the company's only technical writer, but will take over from employee #9 who did a good job setting up documentation and UI content infrastructure. Key SMEs are offshore, so early or late conference calls with India are required.
Duration:
Full-time, 40 hrs/week.
Representation:
Principals only, please
