This position is for a Customer Support Technician. Our support techs interact with customers daily via phone, email, and sometimes face to face. You would be helping our customers solve technical problems and give advice on hardware and software. The goal of each customer contact is simple - turn the customer’s bad day and problem into a solution and great experience.
What we are looking for:
- Advanced level of PC hardware, Windows, and troubleshooting knowledge
- Compassion, empathy and people skills especially in negative situations.
- Patience for dealing with upset or frustrated customers.
- Excellent verbal and written communication skills.
- The ability to work closely with a small team.
- Flexibility to assist in other areas (such as repair) when needed.
- Passion for technology, especially computers, and growing your knowledge of tech.
- The ability to research and solve problems.
- Reliability
Velocity Micro is the premier high-performance innovator of consumer technology and electronics in North America. Since being officially founded in 1997, Velocity Micro's expertly crafted products have won over 70 Editors' Choice awards for their stunning design, innovative engineering, remarkable performance, and impeccable craftsmanship.
We maintain a team atmosphere and a casual work environment, and highly value honesty, integrity and transparency with our employees and customers. We are a family friendly company and work to empower our employees and equip them with the tools needed to succeed at work and in life.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Ability to Relocate:
- North Chesterfield, VA 23236: Relocate before starting work (Required)
Work Location: In person
