Responsibilities:
· Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
· Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
· Works with Service Manager and Corporate Service Manager to identify and execute continuous process improvements
· Communicates, enforces and monitors effective service department processes to ensure internal and external customer satisfaction
· Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
· Reviews work orders for completeness and accuracy prior to customer billing
· Ensures all service warranty and product improvement programs are completed, submitted to centralized warranty administrator within the required timeframe to receive maximum credit
· Ensures all departmental tools, equipment, and vehicles are in good working order
· Actively coaches, develops and helps employees grow their capabilities
· Participates in the employee review processes
· Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
· Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to team work and exemplary customer service
· Ensure that company’s reputation and image in the community is consistent with company Core Values.
What You'll Bring to the Table:
- 3+ years of hands-on experience in Service Department operations.
- Proficiency with Microsoft Office and comfortable with internet-based tools.
- Exceptional communication skills, both written and verbal, for engaging with individuals and groups.
- A proven track record of effective team leadership and accountability.
- Familiarity with John Deere and competitor products is a significant advantage.
- A solid grasp of financial principles as they apply to service department profitability.
- The ability to analyze data and interpret internal reports to drive informed decisions.
- Flexibility to work weekends as needed.
- An unwavering commitment to excellent customer service.
- A High School Diploma or equivalent experience
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have service writer/advisor experience?
Work Location: In person
