About our organization
Plymold is a 100% Employee-Owned Company. We specialize in metal frame furniture and fixtures for demanding environments. At Plymold, our core values are the foundation of everything we do. We hire, evaluate, and retain team members based on alignment with these principles:
- We value caring relationships. We forge caring relationships with each other, with our business partners, and the communities we work in. We forge deep relationships with our customers that allow us to know them so well, that we are able to satisfy their deepest needs.
- We are dedicated to delivering. We are dedicated to delivering on the commitments we make to each other, the commitments we make to our customers, and the commitments we make to our business partners.
- We ingeniously solve problems. We find ways to use our ingenuity to find novel solutions to problems. Product design & application problems. Supply chain problems. Business problems.
- We require quality in everything we do. To us quality means performing to agree upon specifications each and every time. Everything means everything; product delivered to customers, deliverables between teams, care & maintenance of our assets.
Job Summary
The Inside Sales Representative is responsible for supporting our customers in quoting, order management and post-sale support. They will play a key role in building relationships with our customers and creating a first-class customer experience both internally and externally.
Essential Duties + Responsibilities
Provides a high degree of customer responsiveness and satisfaction. This position will interact with customers on a routine and significant basis.
Accurate Quoting:
- Gather information necessary to provide a complete quote for the customer.
- Convert customer furniture layouts to quotes.
- Ensure quoting accuracy by double checking prepared quote and asking for support from team if needed.
- Respond to quote requests within 2 business days.
- Verify quote details, including product codes, quantities, pricing and delivery instructions.
2. Customer Response:
3. Order Management:
- Enter customer orders into the company’s order management system accurately and efficiently.
- Maintain a maximum of 2 business days from receipt of customer order to entry completion.
- Verify order details, including product codes, quantities, pricing and delivery instructions.
4. Collaboration:
- Coordinate with sales, purchasing and logistics to ensure the fulfillment of orders.
- Update relevant departments on changes or special requests related to orders.
- Foster a cooperative work environment by building strong relationships, sharing knowledge and actively participating in problem-solving.
Skills and Qualifications
Experience:
- Previous experience in order entry, customer service or administrative roles.
- Familiarity with ERP or order management systems is a plus
- Experience with CRM platforms
- Strong attention to detail and high accuracy in data entry.
- Experience in customer success, account management, or sales support.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced environment and meet deadlines.
- Team player with a customer-focused mindset
- Aligns with our Core Values of Caring Relationships, Dedicated to Delivering, Ingeniously Solving Problems and Quality in Everything We Do.
- High school diploma or equivalent.
- Associates degree or higher in business administration or related field (preferred)
Knowledge and Skills:
- Strong attention to detail and high accuracy in data entry.
- Experience in customer success, account management, or sales support.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong communication skills, both written and verbal.
Characteristics
Ability to work in a fast-paced environment and meet deadlines.
- Team player with a customer-focused mindset
- Aligns with our Core Values of Caring Relationships, Dedicated to Delivering, Ingeniously Solving Problems and Quality in Everything We Do.
Education:
- High school diploma or equivalent.
Associates degree or higher in business administration or related field (preferred)
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Work Environment
The work environment for this position is primarily in an office setting. As Plymold. is a manufacturer of furniture, the incumbent could also be exposed to dust, various temperatures, fumes and loud noise in the manufacturing setting. Due to periodic time spent on the manufacturing floor, the incumbent must be able to tolerate some exposure to these workplace characteristics. The incumbent must also follow company safety procedures, including wearing the required personal protective equipment while on the production floor.
