Operations / IT Manager
Job Class: Exempt Reports To: President / CEO
Job Summary: Work closely with IT Support to ensure secure, reliable, and efficient business operations.
Essential Functions and Responsibilities: NOTE: Main Bank unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:
· Liaison between IT Support, Managed Services, and IT Auditors / Regulators
· Oversee Vendor Management including vendor due diligence, contract management, and contract negotiations
· Maintain IT policies and procedures with assistance from Policy Vendor and IT Support
· Gather materials necessary to complete Annual IT Audit and FDIC IT Examinations
· Manage IT ticketing / support systems
· Build / create 3–5-year rolling IT budget (with IT Support assistance)
· Support operations and systems
· Core bank experience, with ability to initiate and navigate ticketing system, etc.
· Effectively write reports to allow better access to bank data as needed
· Building support / maintenance – familiarity with systems and repair / maintenance vendors
· Support with Annual Liquidity Testing and Annual Signature Card Reviews for correspondent banks
· Security Officer support
- Perform other duties as assigned.
Required Qualifications (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree preferably in Information Technology
- 3 years minimum IT experience
- 2 years minimum Operations experience
- IT experience in a financial institution setting preferred
Skills:
· Communication skills. Able to clearly and professionally present issues-both orally and written.
· Critical thinking skills. Able to use logic and reason to resolve issues quickly and efficiently.
· Organization skills. Able to perform all duties in an orderly manner and with a high degree of accuracy.
· Flexibility and adaptability. Able to prioritize, make on-the-spot decisions and work well under pressure when necessary.
· Time-management skills. Able to manage various tasks and complete in order of importance while meeting all deadlines.
· Customer service. Extremely responsive to internal and external customer requests; exceeding customers’ expectations.
· Computer skills. Competence in Microsoft Excel, Word, Outlooks; Windows and other software applications are applicable.
· High standards of professionalism and confidentiality due to the sensitive nature of information that is accessible.
Working Conditions and Physical Effort: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or listen
- This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding, handling of equipment, use of calculator, etc.
- The employee is frequently required to stand, walk, reach, bend, or kneel.
- The employee must occasionally lift and/or move up to 20 pounds
- The noise level in the work environment is usually low to moderate
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- IT: 3 years (Required)
- Operations: 2 years (Required)
Ability to Commute:
- Albuquerque, NM 87110 (Required)
Work Location: In person
