À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Senior Manager, Knox-Keene Compliance
Location: 100% Remote (Must permanently reside in California)
Job Function: Clinical / Health
Status: Permanent full-time
Join our team and what we'll accomplish together
TELUS Health is scaling behavioral health delivery across the United States. We are seeking a clinical regulatory expert to drive our California strategy as the primary custodian of our Knox-Keene license.
In this role, you will bridge the gap between policy and day-to-day execution. As a regulatory architect, you will master the Technical Assistance Guide (TAG) to build trust and consensus among clinical leaders, executives, and regulators. Your expertise will form the foundation that allows us to innovate with confidence, scale our behavioral health impact, and transform EAP delivery in California.
You will join a team that values clinical excellence, accountability, and the courage to challenge the status quo, led by a supportive leader who empowers strategic thinkers. If you bring clinical insight, analytical rigor, and the steady confidence to protect healthcare integrity while enabling innovation, we invite you to build a lasting career with us.
What you'll do
Day-to-day, you'll be the regulatory architect and strategic partner our leadership team relies on:
Master the regulatory framework and align execution — Own all Knox-Keene compliance obligations to the California Department of Managed Healthcare (DMHC)—monthly, quarterly, and annual reporting, Plan Letters, and audit responses. Ensure our policies, clinical network, and day-to-day operations align so we operate with regulatory confidence and zero penalties.
Translate data into strategic decisions — Use Power BI and advanced analytics to monitor compliance trends, forecast regulatory risks, and provide executive leadership with clear visibility into our compliance posture.
Evolve policy and operations together — Partner with clinical and policy teams to design, update, and implement Knox-Keene-related frameworks as we scale behavioral health and EAP delivery. Anticipate regulatory changes and help the organization stay ahead.
Bring clinical judgment to critical decisions — Provide clinical insight on policy, investigations, and operational challenges. Balance clinical excellence with regulatory requirements so innovation is built on compliance, not constrained by it.
Represent TELUS Health to regulators and leadership — Present compliance findings to our Board and Public Policy committees. Participate in DMHC audits. Strengthen TELUS Health's reputation as a trusted partner in California's healthcare ecosystem.
Partner across teams with clarity — Work with reporting, operations, clinical, and business development teams to align their work with regulatory requirements. Build shared understanding of how everyone contributes to our compliance and growth.
What you bring
Must-Haves (Non-Negotiable):
Active, independent clinical license in California (LCSW, LMFT, LMHC, LPCC/LPC, Psy.D., or Ph.D.)
California residency (regulatory requirement)
5+ years of healthcare compliance experience with hands-on Knox-Keene expertise and Technical Assistance Guide (TAG) familiarity
In-depth knowledge of California healthcare regulations and compliance requirements
Quality assurance mindset — understand that compliance is operational, not just paperwork
Data fluency (Power BI, Excel, analytics)
Strong written and verbal communication skills; board-level and regulator presentation experience
Strategic independence — you don't require hand-holding; you chart the best path forward
High attention to detail and commitment to accuracy
Adaptability to evolving regulatory frameworks and organizational growth
Collaborative leadership — build alignment with clinicians, operations leaders, executives, and regulators
What TELUS Health Offers You
Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.
Job Posting Vacancy Type: This is for a current vacancy
Expected annual base salary range for this role is: $110,000.00 - $130,000.00
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
