Applicants must reside in one of these states: CO, TX, FL, NC, SC, OK, AZ, AR, MO, MS, WY, SD, TN or GA
About the Role
At ElephantHop, our goal is to help small and mid-sized organizations secure and protect millions of identities and devices globally. We are searching for resourceful people who know tech; specifically, patient and knowledgeable Implementation Specialists to onboard and support our clients.
What We're Looking For
Our Implementation Specialist will possess:
- Excellent verbal and written communication skills
- The ability to build relationships and trust with clients
- A self-starter mindset
- A genuine desire to solve problems for clients
- People savvy, this is a client-facing role
- A commitment to delivering exceptional service that leaves clients delighted
- The ability to collaborate across account management, technical, and support teams
- Experience with mobile device management (MDM)
- 2+ years of experience identity/security solutions
- Experience with identity and access management tools (e.g., Entra ID, Okta, or Google Workspace identity), including SSO/MFA setup and user provisioning
- Familiarity with administering Microsoft 365 and/or Google Workspace environments
- Comfort troubleshooting across both Windows and Chrome OS environments
What You'll Do
- Onboard new clients, configuring and deploying IT and security tools to fit their environment
- Serve as a client-facing point of contact throughout the implementation process
- Troubleshoot and resolve issues that arise during onboarding and setup
- Partner with account managers and technicians to ensure a smooth handoff from sales to ongoing support
- Document implementation processes and client-specific configurations for future reference
- Provide training and guidance to client staff on new tools and systems as needed
- Check email daily for new client introductions and responses, and review your schedule to prepare for upcoming meetings, trainings, or calls
- Prepare any necessary materials, such as slide decks, ahead of client sessions
- Lead or join client meetings to kick off new implementations or continue in-progress projects
- Update internal records (e.g., CRM or project tracking system) with relevant notes following client sessions
- Raise client questions or feedback to internal team channels, and coordinate with other team members as needed to keep projects moving
- Stay current through ongoing research and continued education on tools, products, and client environments
- Keep internal and external conversations on track, ensuring project team members and client teams stay aligned
Benefits
- Health insurance with employer contribution
- Flexible schedule
- Unlimited paid time off
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- IT support or technical : 1 year (Required)
- Mobile device management: 2 years (Preferred)
- Identity and access management (IAM): 2 years (Required)
Work Location: Remote
