Join the Sterling Bank team as a full time Operations Service Representative! Regular work hours are Monday through Friday, no weekends! We offer a competitive benefit package including medical, dental, vision, disability and life insurance coverages, a 401k retirement plan with an employer match, along with paid holidays, vacation, and sick time.
Responsibilities in this role include working with various departments of the bank in both deposit and loan operations. Responsible for processing and posting of ACH transactions, incoming and outgoing wire transfers, and assist with integrated teller branch reconciliation. Assist with resolving various customer issues and questions associated with Ecommerce, debit card transactions, online account openings, non-sufficient funds, wire transactions, etc.
Maintain a positive, friendly and professional attitude and appearance
Assist in tracking and verification of new account documents
Verifies completion of each new account signature card and any other documents or special attachments
Reviews and verifies accuracy of new and replacement account documents and accuracy of data in system
Scans and indexes deposit-related documents in the bank’s document imaging system, and submits document corrections to appropriate departments
Reviews and verifies file maintenance within Navigator (DDA/SAV/COD/CARD/SDB/CIF)
Verifies reports for input accuracy
Analyzes and researches items on unposted and settlement accounts for resolution
Monitors debit/ATM fraud alerts and takes appropriate action
Assists customers with fraud and/or identity theft issues
Handles Reg E disputes and adjustments
Process and assist ACH Originators who submit ACH batches/transactions via Online Banking
Processes and verifies incoming and outgoing wire transfers
Set up and processes online banking and bill pay transactions and troubleshooting
Completes and files various bank reports as needed
Processes daily incoming and outgoing ATM adjustments
Any other duties assigned
