Position Summary:
Orlando Health
Orlando Health Lakeland Highlands Hospital
Location: Emergency Department (ED) – Overnights
Facility: Orlando Health Lakeland Highlands Hospital
The Unit Secretary in the Emergency Department supports clinical staff by performing a variety of clerical, administrative, and communication tasks during overnight shifts. This role is essential to maintaining efficient patient flow and ensuring accurate documentation and coordination of care.
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Answer and route telephone calls and emergency communications
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Maintain patient records and update electronic medical records (EMR) as directed
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Coordinate communication between nursing staff, physicians, and ancillary departments
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Enter orders into the system per hospital protocol (as permitted)
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Manage patient charts, reports, and unit documentation
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Assist with admissions, transfers, and discharges
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Monitor and maintain supply levels for the unit
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Provide general clerical support to ED staff during overnight operations
Responsibilities:
Essential Functions
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Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.
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Transcribes physicians’ orders promptly, accurately and completely according to policy/procedure.
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Communicates consultation requests to physicians or therapists promptly and accurately.
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Performs data entry and assembles, compiles, and breaks down medical records.
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Prepare/copy designated medical record/ information for transfer to other facilities.
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Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.
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Answers patient call lights in person or via intercom; fills request or refers to appropriate person promptly.
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Communicate effectively in all interactions.
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Works under the direction of the charge nurse.
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Assists in making appointments for patients.
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Working knowledge of office/departmental equipment.
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Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
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Collaborate in partnership interdepartmentally to promote and provide a safe environment.
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Utilize compassion to create a therapeutic environment.
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Possesses excellent interpersonal skills and ability to work in a team environment.
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Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
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May have limited access to areas storing medications.
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Maintains pre-established par levels of all unit office supplies.
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Assists in the stocking of both unit and office supplies.
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Monitor time and attendance through Kronos (or timekeeping system).
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Prioritizes workload to manage multiple priorities.
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Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
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Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
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Maintains a clean, safe and organized unit.
Qualifications:
Education/Training
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High School diploma or equivalent.
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Keyboarding skills and knowledge of Microsoft Word and Excel.
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Knowledge of Medical terminology, or Health Unit Coordinator Certification.
Licensure/Certification
Experience
