Position: Guest Services Coordinator (part-time)
FLSA Status: Non-Exempt
Reports To: Operations Manager
Position Description: Responsible for delivering an exceptional guest experience while managing front desk operations and supporting daily spa activities. This role serves as a key point of contact for guests and helps ensure smooth operations, guest satisfaction, team success, and retail performance.
RESPONSIBILITIES:
Guest Experience
- Welcome guests in a warm, professional, and friendly manner
- Manage guest check-in and check-out procedures
- Deliver exceptional customer service and create positive guest experiences
- Address guest concerns professionally and escalate issues when appropriate
- Support guest retention through relationship building and service excellence
- Offer product samples to guests when appropriate and educate guests on product benefits
Front Desk Operations
- Answer guest inquiries
- Maintain accurate guest information and appointment records
- Process payments and reconcile transactions according to company procedures
- Ensure the front desk remains organized, clean, and professional at all times
- Follow all spa policies, procedures, and service standards
- Maintain continued communication with the Manager on Duty (MOD) throughout each shift
Retail & Sales
- Promote retail products and provide product recommendations
- Support retail sales goals and initiatives
- Maintain retail displays and product presentation standards
- Assist guests with product education and recommendations
- Ensure guest-facing areas consistently meet spa presentation standards
Operational Support
- Assist with answering phones, emails, texts and appointment scheduling and confirmations
- Support team members and daily spa operations as needed
- Coordinate communication between departments and leadership
- Start, rotate, fold, and organize laundry throughout the shift
- Assist with cleaning, sanitizing, and resetting service rooms as needed
- Sign for deliveries and incoming shipments
- Immediately report all incoming mail, packages, and deliveries to the Manager on Duty (MOD) for further instruction
- Assist with opening and closing duties as assigned
- Support a positive and collaborative team environment
Marketing & Social Media Support
- Create social media content as assigned, including photos, videos, stories, reels, and promotional content aligned with brand standards
- Communicate content opportunities and promotional ideas to management
This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
SKILLS AND QUALIFICATIONS:
- Friendly, guest-focused approach with a warm, professional demeanor
- Comfortable greeting guests, answering questions, and helping with check-in/check-out
- Willing to learn about retail products and comfortable making simple recommendations to guests
- Good verbal communication skills
- Able to keep track of guest information and appointment details accurately
- Maintain organization and composure during busy or high-pressure situations
- Comfortable taking basic photos/videos for social media as needed
- Reliable and punctual, with flexibility to work varied shifts, including opening and closing
- Able to work well with others as part of a team
- Willing to take initiative and help out wherever needed during a shift
- Committed to following spa policies, procedures, and service standards
Education and Experience Requirements:
- High School Diploma or equivalent required
- No prior experience necessary; on-the-job training provided
- Previous customer service, hospitality, or retail experience is a plus
LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661 or [email protected], for assistance. 