The Vice President of Operations for American Way Storage is responsible for overseeing business operations and continued expansion. This position requires someone passionate about operational excellence, remarkable customer service and a drive for sales. The leader in this position must take pride in developing and leading an effective team; motivating them to achieve desired goals. Leadership qualities provide an edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.
JOB DUTIES AND ESSENTIAL FUNCTIONS
- Recruit, motivate and retain a dedicated team of customer facing customer front line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning and landscaping standards.
- Create, maintain and oversee processes and procedures to build institutional efficiency, maintain target occupancy, and maximize profitability
- Monitor software and company operations, to identify and solve issues through critical thinking
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
- Build and oversee marketing plan
- Conduct monthly property audits and ensure operational standards are met.
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Grow and maintain the business
- Actively engage in identifying and communicating with future self-storage facility acquisitions
- Oversee facility acquisition process
- Drive business forward using analytics to identify trends, and develop and implement strategies to capitalize on opportunities you oversee.
- Communicate effectively with customers, associates and team-members.
- May be required to cross train and perform other duties
QUALIFICATIONS
· Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
· Critical thinker and ability to solve problems
· Proven track record of top tier performance
· Experience managing operational audits and payroll budget
· Possession of administrative skills, managerial skills, computer skills, and negotiating, writing, and interpersonal skills
· Exceptional communication and time management skills
· Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
· Passion for sales and customer service excellence
· Bachelor's Degree preferred
· Weekend availability by telephone
SUPERVISOR RESPONSIBILITIES
· Manage a team of direct reports
PHYSICAL REQUIREMENTS
- Ability to communicate effectively and professionally to all audiences
- Good visual acuity
- Close vision for computer work
- Repetitive wrist movements on keyboard
- Ability to sit/stand/walk for long periods of time
- Ability to walk up and down stairs multiple times per day
- Some travel required
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Retirement plan
Education:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Mattoon, IL 61938: Relocate before starting work (Required)
Work Location: In person
